Arlo Pro 4 camera not connecting and you’re looking for a fix? Search no further!
In this guide, we will provide you with the best fixes for your Arlo 4 camera unit and get it connected as soon as possible.
The main causes of this problem could vary from network troubles to software blunders, all the way to application problems.
To fix an Arlo 4 camera that refuses to connect, restart the camera and make sure it is in range of the network. Put your camera in pairing mode for the device to have it discovered before you attempt to reconnect it. Only then, perform a factory reset on the device.
Let’s review what could be preventing you from connecting your Arlo 4 camera.
One of the main problems for the issue with your Arlo Pro 4 camera could be within the network.
Chances are that a problem with the internet connection itself may be preventing the camera from getting connected. Not having the camera discovered could also be a problem.
Here are the issues that could occur with your Arlo Pro 4 camera.
1. Not Using A 2.4ghz Network
Your mobile device must be connected to a 2.4GHz network for the pairing to work.
2. Issue Application
A problem with the Arlo application may also be preventing your device from connecting to the network.
3. Insufficient Range
Connecting your Arlo Pro 4 camera to the WiFi directly requires both devices to be in close proximity.
4. Camera Not In Pairing Mode
Your Arlo Pro 4 must be put in pairing mode to be discovered. The pairing mode indication would be blue blinking light.
5. Incorrect WiFI password
You’re most likely to be entering an incorrect WiFi password for the given network you’re connecting the camera to.
Those were the issues occurring with your Arlo Pro 4 camera. Keep reading to unveil the best-fix guide for the following issues.
Note: When not connected to the cloud and running, your camera will indicate a pairing mode via blue light from its LED.
Before we begin, make sure that your network device (router, modem, or gateway) is up and running and has the network working.
Along with that, double-check your Arlo camera to ensure it is working as well.
With these steps taken, here’s how to fix the connection problem with your Arlo Pro 4 camera in easy steps:
Chances are that you’re doing something incorrectly with the setup process. If that’s the case, what you should do is connect your camera to the network the correct way.
Here’s how to set up the internet connection on your Arlo Pro 4 camera the correct way:
- On your Arlo app, go to Settings > My Devices.
- If the camera is already connected to the app only, tap on “Remove Device” in the settings of the camera.
- Once this is done, hit the “Add New Device” button in the very same list.
- If you have a smart hub or base station, select “Connect without SmartHub/station”
- Once done, follow the on-screen instructions.
- In the network discovery tab, select your internet connection with a 2.4GHz.
- Once selected, you will want to enter the WIFI password and tap on “Confirm”.
Note: Double-check if you’re entering the correct password for your 2.4GHz network band or the process might still fail.
The next thing you should do is reboot your Arlo camera.
Be aware that this type of reboot will not break the sync, since your camera is not connected to the network yet and there is no sync to be broken in the first place.
Here’s how to perform a reboot on your Arlo camera with easy instructions:
- Go over to your Arlo Pro 4 camera.
- Locate the battery compartment.
- Hold the latch down until you can feel the compartment coming out.
- Keep the compartment open for about 60 seconds.
- Close the compartment.
- Your camera is rebooted.
Note: Make sure to test out your Arlo Pro 4 camera’s connection capabilities once you’re done with the restart.
Instead of only looking for the problem in your Arlo Pro 4 camera itself, you should also consider focusing on network issues.
For instance, a problem with your network device might be preventing not only your camera from connecting but the rest of the devices you currently have paired there.
Here are some frequent network issues and how to fix them:
Reboot Network Device
An issue with the network router might be preventing your devices from getting connected. Reboot the network device by unplugging its power cord for 5 minutes.
Reduce Network Usage
Insufficient bandwidth might be impacting your Arlo Pro 4 camera unit.
Reduce network usage by preventing high-data downloading, uploading, and seeding until the end of this guide.
The internet delivery to your network might be interrupted, giving you a hard time connecting any devices to the network.
Reconnect all cables in your network device’ setup to solve the issue.
Alert: You Arlo camera should be connected to the 2.4Ghz broadband of your network!
Yes, your Arlo Pro 4 camera is capable of connecting to the network directly, without a base station or smart hub.
However, since you’re no longer using a smart hub that is positioned next to the router, you will want your camera to be closer to the network device.
In that regard, find another suitable spot that works for you and move your camera there.
It might be a little tough, but it is worth the testing cause you will have the recommended range for your Arlo camera figured out.
Pro Tip: In case you’ve identified network issues, you may test your Arlo camera using your smartphone’s hotspot.
If nothing worked for you so far, you should perform a factory reset on your Arlo Pro 4 camera.
This will clear out any software bugs or glitches that are preventing the device from connecting to your network and get the issue solved.
Here’s how to factory reset your Arlo Pro 4 camera in easy steps:
- Go over to your Arlo Pro 4 camera.
- Locate the sync button, located on the top of the device.
- On your phone, open up https:// kb.arlo.com.
- Go to the factory reset tab and there you will be provided with a QR code.
- Hold the camera in front of the QR code to get it factory reset.
Note: Once the reset is complete, a reinstallation of the Arlo application is also recommended to make sure no bugs are still preventing your camera from pairing.
To fix an Arlo Pro 4 camera that isn’t connecting to the WiFi, reboot the camera and make sure you’re connecting with a 2.4GHz network. Input the correct WiFi key and execute the setup process correctly. Power cycle your camera and only then, fix the issue with a factory reset.
Read Next: Why Is Arlo Camera Not Connecting To App?
Now that you know why the Arlo Pro 4 camera not connecting, and how to fix the issue, we hope that we are of assistance!
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