wyze plug not connecting to alexa

Wondering why is Wyze Plug not connecting to Alexa? Keep reading!

Wyze Plugs are popular because they are user-friendly and can easily connect to Amazon Alexa devices.

Sometimes, when our Wyze Plug is not connecting to Alexa, we need a good guide you just found by clicking on this article.

Let’s learn more about the solution!

The Wyze Plug can’t connect to Alexa mainly because of connectivity issues. Those include poor WiFi network, Outdated Firmware, and disabled Wyze Skill. Meanwhile, if the Wyze Plug is not set up correctly in the app, it becomes incapable of operating Alexa.

Let’s first learn how to connect the Wyze Plug with Alexa the correct way!

How To Connect Wyze Plug to Alexa (Correctly)

how to connect the wyze plug

It is very important to correctly set up the Wyze plug to the Alexa app for proper communication between the devices.

If the Wyze account is not linked properly with the Alexa device, the plug won’t be able to connect with Alexa. 

Here is the correct way to set up the Wyze plug to Alexa:

  1. Install Amazon Alexa mobile app.
  2. Log in via your Amazon Account.
  3. Tap on More > Skills & Games.
  4. Search for Wyze.
  5. Tap Enable to Use.
  6. Login via your Wyze account credentials.
  7. Tap Close.
  8. Tap on Discover Devices.

As Alexa finds your Wyze Plug, it will be listed under Alexa devices. Then you can connect and use one of the vocal commands to turn ON/OFF your Wyze Plug. 

Note: Make sure the Wyze Plug is connected to a WiFi and power source before setting up!

How To Fix When Wyze Plug Not Connecting To Alexa?

how to fix the wyze plug

If your Wyze Plug is not connecting to Alexa, then your priority will be to make sure that your devices are connecting to the same & stable WiFi network.

In addition, check whether the plug is connecting to Alexa, even if not shown in the app.

Connection-Test Commands!

We will use these phrases to test whether the Wyze Plug is connected to Alexa!

  1. Alexa, Turn [Plug Name] ON
  2. Alexa, Turn [Plug Name] OFF

Alexa should now explain what’s wrong. This will suggest where to start and provide directions for the culprit.

In case the Wyze Plug can’t connect, jump into the solution guide!

Solution #1 Relink Wyze Skill

relink the wyze skills

When you’re doing the correct setup but your Wyze Plug won’t connect to Alexa perhaps you have to Toggle OFF/ON the Wyze Skill.

This method refreshes Alexa’s discovering feature, and your Wyze Plug should appear when you scan for devices.

You can find the Wyze Skill in the Amazon Alexa app:

  1. Tap on the three dots (More).
  2. Go to Skills & Games and find Wyze.
  3. Tap to toggle OFF and ON the Wyze Skill.
  4. You need to sign in using your Wyze Account.
  5. Tap on Discover Devices to connect with Alexa.

Then, you must select your Wyze Plug and test its functionality. Don’t forget to double-check whether the plug is working by looking at the blue LED on the front.

Tip: In case that didn’t work also, restart the Alexa application!

Solution #2 Reinstall The Alexa App

reinstall the alexa app

Sometimes the problem might be coming from the Alexa application. This is why we’ll perform a clean reinstallation to ensure that it’ll be fresh on our side.

To cleanly reinstall an application, you only need to Uninstall the app from your device and download it back.

Uninstalling the app is necessary, not only clearing the cache!

Here is how you can reinstall the Alexa app:

  1. From your device’s Settings.
  2. Go to Storage/Apps.
  3. Select Amazon Alexa app > Uninstall.
  4. Visit Play Store or App Store.
  5. Search for Amazon Alexa from the search bar.
  6. Download the app.
  7. Open Amazon Alexa and sign in.
  8. Follow the correct setup guide!

The application data will now be fresh, so you would need to sign into your Amazon Alexa app, but once in, you can test.

You should be able to turn ON/OFF the Wyze Plug via Alexa now.

Note: Still Wyze Plug not connecting? The plug needs a Firmware Update!

Solution #3 Upgrade Wyze Plug Firmware

update wyze firmware

Wyze devices typically ran into problems because of their outdated firmware.

The old operations system experiences many errors with time, and perhaps that’s the reason for the issue.

Don’t lose hope; you can upgrade in a minute and test whether this will help!

Here is how you can update Wyze Plug firmware:

  1. Open the Wyze App
  2. Tap on Account from the bottom right corner.
  3. Look for Firmware Update.
  4. Choose the Wyze Plug from the list of devices. 
  5. Click on Update.
  6. Wait until the process is complete.
  7. Reboot your mobile.
Tip: Also update your mobile phone OS by going to Settings > System Update > Update!

Solution #4 Check the Internet Connection

check your internet connection

Now when we’re up to date, we can check whether everything on our network is OK.

We can easily address ALL possibilities at once by following the bullets below!

  • Restart Network Router
  • Use ONLY 2.4Ghz WiFi
  • Connect to the same WiFi
  • Optimize Network Speed

When Alexa loses an internet connection to a certain device, she always responds and explains that she’s disconnected.

This is why we should ask Alexa to turn ON/OFF the Wyze Plug to check whether she’ll tell us something.

Note: In case of an internet issue, resolve the problem or call your ISP.

Solution #5 Inspect Wyze Plug

inspect the plug

If the problem continues to appear, we must inspect the Wyze Plug thoroughly and see whether everything is OK.

There are a few important factors that we need to take into consideration so let’s learn more!

  • The Blue Light on the Wyze Plug indicates whether the power source is working!

Here is what we can do:

  1. The Blue Light is ON (if not, change the source).
  2. Unplug the Wyze Plug for 20 seconds.
  3. Reconnect Wyze Plug to a 2.4Ghz WiFi.
  4. Use Direct Wall Outlet Connection (avoid dividers).
Tip: When you’re done with the steps, use the guide above to set up the Wyze plug to Alexa.

Solution #6 Factory Reset Wyze Plug

factory reset the plug

Sometimes the Plug won’t be able to work, whether it is with the app, Alexa, or WiFi.

We can only assume what’s wrong, but we can tell for sure until we attempt the Factory Reset.

Factory resetting the plug clears the device’s memory and settings for a fresh start.

If you have no idea how to do this, keep reading to learn the correct way to reset Wyze Plug!

Here is how you can Factory Reset the Wyze plug settings:

  1. Plug the Wyze Plug into the power outlet.
  2. Press and hold the Power button from the left side of the plug. 
  3. Release the button when you see the Blue Blinking Light.
  4. The reset is completed.
  5. Set up the Plug into a Wyze app.
  6. Ensure to connect the Plug to a good network connection.

When you’re ready, open the Alexa app and attempt to connect the Wyze Plug with Alexa.

In case the process fails, there is one more thing you can do so keep reading!

Alert: The reset will disconnect your Wyze Plug from the app!

Wyze Plug Is Still Not Connecting To Alexa?

plug still not connecting to alexa

In case you’ve attempted everything in this guide but your Wyze Plug won’t connect to Alexa, check whether it’s already connected.

Perhaps some other connection is interfering with the signal so you might have to remove other devices from your setup.

In case nothing helps…

Ask For Help!

Contact the Wyze Support Team for assistance. Update them about what you are experiencing and what you have already tried to fix the problem.

They will surely help!

Quick Recap:

Thus, if your Wyze Plug can’t connect to Alexa, make sure that the device’s source is functional and that it’s connected to the app and WiFi. Also, re-link the Wyze Skill in the Amazon Alexa app, and don’t forget to keep your Plug firmware up to date!

Wrapping Up:

In this guide, we have learned why the Wyze plug not connecting to Alexa.

The conclusion is that we should always connect both devices correctly by re-linking the WYZE Skill in the Alexa app.

Also, keep an eye on our internet connection to make sure it’s intact.

For more Wyze solution guides, make sure to check our online tech blog!

Nicole B