Why Does Crave Keep Crashing? – (Fix In 6 Easy Steps!)

Why does Crave keep crashing? You’ll find out in this article. This issue usually indicates an outdated app or phone software.

You’ll know this is the case if the app closes unexpectedly, freezes or lags, and shows an error message. 

To fix the Crave app and prevent it from crashing, you want to update it to the latest version. Next, disable WiFi and use cellular data to refresh its connection.

Wonderful, let’s dissect the details!

Why Does Crave Keep Crashing – How to Fix

There are several possible reasons why Crave keeps crashing on your device.

Identify and address the specific problem to continue watching your favourite shows.

Here are the top three causes of the app crashing:

• Using an outdated app
• Having a poor internet connection 
• The device is not compatible with the app

In this article, we’ll help you identify and resolve issues with your Crave app. We listed the most effective steps for your convenience. 

Before You Start

Before attempting any of the solutions provided, complete the five basic troubleshooting steps.

You may be dealing with a simple that you can solve without resorting to complex solutions. 

1. Check your internet connection.
2. Restart your device.
3. Log out and log back in.
4. Uninstall and reinstall the Crave app on your device.
5. Open Crave on a different device.

If none are effective, it’s time to delve into the advanced troubleshooting steps. 

1. Update the Crave App to the Latest Version

The main culprit for your Crave issue is an outdated app. The app closes without warning or error messages, and you lose your progress or settings.

This usually happens when you use an older version of the app. 

To address this, update the app to improve its performance and stability and clear the bugs or glitches causing the crash. 

For iPhone or iPad users:

1. Open the App Store on your device.
2. Click your Profile icon in the top right corner. 
3. Scroll down to see the list of apps with available updates. 
4. Look for Crave.
5. Tap on the Update button next to Crave.
6. Wait for the update to finish.

Alternative: Go to the Crave app page on the App Store, then tap the Update button there. 

For Android users:

1. Open the Google Play Store on your smartphone or tablet.
2. Click on the Menu icon in the top left corner.
3. Tap on My Apps & Games.
4. Under the Updates tab, look for Crave. 
5. Tap on the Update button next to it. 
6. Wait for the update to finish.

Alternative: Go to the Crave app page on the Google Play Store and tap on the Update button there. Once the update is complete, open the Crave app and check if it still crashes.

If updating the app doesn’t fix the issue, proceed to the next troubleshooting step below. 

2. Force Close the App and Reopen It

Whenever you close apps on your device, they can continue to run in the background.

There’s a possibility that other apps will interfere with Crave and cause it to crash unexpectedly.

To prevent this from happening, you want to close the Crave app and other apps completely to minimize their interaction with each other.

To force close your apps, follow these steps:

For iPhone and iPad users:

1. Swipe up from the bottom of your screen.
2. As you’re swiping up, pause in the middle of the screen.
3. Wait for the app preview cards to come up on the display.
4. Swipe up on the app’s preview to force close it.
5. Do this for the Crave and other active apps you see.

For Android users:

1. Swipe up from the bottom of your screen.
2. Wait for the navigation bar to load.
3. Tap on the Recents icon.
4. Select the Clear All button to force close all active apps.

If the app is still crashing after restarting your device, move on to the next solution. 

3. Disable WiFi Temporarily and Connect Through Cellular Data

Sometimes, the problem is with the WiFi network and now with the Crave app or your device.

Crave requires a stable and fast internet connection to stream content smoothly. If your connection is poor, unstable, or interrupted, the app will crash or freeze. 

To test this, disable your WiFi temporarily and connect through your cellular data instead. Here are the steps to do this:

For iPhone or iPad users:

1. Swipe down from the top right corner of the screen to open the Control Center.
2. Tap on the WiFi icon to turn it off.
3. Press on the Cellular Data icon to turn it on.

Alternative: Go to Settings and tap on WiFi. Then, turn off the WiFi switch there. 

For Android users:

1. Swipe down from the top of the screen to open the Notification Panel.
2. Tap on the WiFi icon to turn it off.
3. Press on the Cellular Data icon to turn it on.

Alternative: Go to Settings, tap on Network & Internet, and select WiFi. Then, turn off the WiFi switch there. 

After switching to cellular data, open the Crave app and see if the problem is resolved. 

Note: Streaming content on Crave using cellular data will consume a lot of data and incur additional charges. Check your data plan and usage before doing this. 

4. Switch on Software Playback on Crave

Another possible solution is to switch on software playback on the Crave app.

Software playback is a feature that allows the app to use your device’s software to decode and play the video instead of using its hardware.

This improves the app’s stability and compatibility and prevents the app from crashing. 

To switch on software playback on Crave, follow these steps:

1. Open the Crave app on your iPhone or iPad.
2. Tap on the Menu icon. 
3. Select Settings.
4. Scroll down to the Software Playback section.
5. Toggle the Software Playback switch to on.

Once you have enabled Software Playback, use the Crave app again and see if the issue has been resolved. If that does not work, move on to the next fix. 

5. Remove Temporary Files Associated with Crave

Clearing temporary files associated with the Crave app is another way to fix the issue of Crave crashing.

Temporary files include cache and data that the app stores on your device to enhance performance and functionality.

However, these files often become corrupted or outdated, leading to the app not working. To remove these files, follow these simple steps:

For iPhone or iPad users:

1. Open the Settings app on your device. 
2. Tap on General.
3. Choose iPhone/iPad Storage.
4. Find and select the Crave app from the list of apps.
5. Tap on Offload App to remove the app without deleting any data.
6. Alternative: Tap on Delete App to remove the app and all its data. 
7. Reinstall the Crave app from the App Store. 

For Android users:

1. Open the Settings app on your device.
2. Tap on Apps and Notifications. 
3. Find and select the Crave app from the list of apps.
4. Tap on Storage.
5. Select Clear Cache to remove temporary files.
6. If the problem persists, tap on Clear Data to remove all the app’s data.
7. Reinstall the Crave app from the Google Play Store. 

Alternative: Uninstall the app from your device, and then install it again. 

After removing the temporary files and reinstalling the app, check if the issue is resolved. If there’s no improvement, proceed to the final solution. 

6. Hard Reset Your Bell Box

As a last resort to fix your Crave app crashing issue, hard reset your Bell box.

The Bell box is a device that allows you to watch Crave on your TV using your internet connection.

However, certain issues cause the app to crash or freeze, such as a system malfunction.  

If none of the above solutions work, follow these steps to reset your Bell box:

1. Unplug the power cable from your Bell box.
2. Wait a few seconds before plugging it back in.
3. Wait for the Bell box to turn on.
4. Reconnect it to your TV and internet.
5. Open the Crave app and see if it still crashes. 

Note: A hard reset erases all your settings, preferences, and saved content on the Bell box. You’ll need to set it up again from scratch afterward.  

Quick Recap

Now you know the main culprit to the “why does Crave keep crashing” issue is an outdated app. To fix this, update your Crave app and restart your device.

If this doesn’t address the problem, you may be dealing with a system malfunction that requires hard resetting the Bell box. 

To access a comprehensive library of troubleshooting articles, head to our blog!