You’re unable to update your Fire TV stick 4K? Like every other device, the Firestick contains a piece of software that often glitches, preventing you from some general functionalities.
Here you’ll find a proven and quick solution to apply and update your Fire TV.
To resolve software update issues with your Fire TV stick, first, reboot your device and inspect the internet connection. Next, make sure that your device has enough storage for the update and ensure you’re not using any VPN that could slow your internet.
Firestick update might fail due to a variety of reasons and next, we’ll review ALL occasions in which you’ll see the unpleasant error message.
Problems with software updates are frequently met amongst the Fire TV community.
We’ve prepared a list of possibilities that turned out to be the cause for this error message according to Fire TV users’ experience.
One of the most frequent problems preventing your Firestick from updating is missing or slow internet connection.
If your device doesn’t have enough storage to download the update, you will receive that error message.
An active VPN service or any location-altering software might prevent Fire Stick from downloading the update.
Sometimes the device might glitch and you would need to restart all services.
These are the most common causes for issues regarding the update and to solve the problem, we’ve prepared a list of solutions at your disposal.
Now when you’re aware of the possibilities you’re ready to start troubleshooting.
We’ll start with fast and easy solutions and depending on the Firestick behavior, you might have to apply more complex fixes.
Before getting into more intensive troubleshooting, it is best to make sure that the problem isn’t related to a sudden glitch.
The correct way to justify that is by rebooting your TV through the menu.
In case you’re not familiar with the interface reboot, follow the steps down below to restart your Fire TV:
- Open your Fire Stick TV menu.
- Navigate to the Settings tab and select “My Fire TV”.
- Choose “Restart” and press the DOWN arrow twice.
- Once highlighted the “Restart” button, press “OK” on your remote.
- Wait for the Fire TV to restart.
Once the device is back on, start the update over and wait to find out if the error message will appear again. If yes, proceed with the next solution.
A great way to resolve bugs concerning the Firestick software is to replug the Firestick from your TV’s output.
This will power cycle the device, hopefully fixing any current glitches that might be preventing the connection to the servers.
Simply unplug the Firestick from the HDMI of your TV and leave it disconnected for ~5 minutes. If your TV has another HDMI slot, it’s good to use it instead of the previous one.
When you plug your Firestick back in the TV, initiate the update again and check if the update will pass.
If not, proceed with the next step, where we’ll be targeting your internet.
An issue with the internet connectivity might impact your Firestick’s update session.
More accurately, it will simply display an error, stating “We’re unable to update your Fire TV stick”.
Alert: You need to make sure that the WiFi you’re connecting your Fire TV to, is reliable.
If you’re confident that your WiFi is fine, proceed with reconnecting the Firestick to it:
- Head over to the settings application in your Fire Stick menu.
- Select the “Network” tab, using the arrows and the “OK” button on your remote.
- Select “Home Wi-Fi Network”.
- Wait for the scan manager to finalize and locate your household’s network.
- Double press on the respective network and insert the WiFi key.
- Once you’re done, connect your Fire Stick using the “Confirm” option.
Now when you’re reconnected, test the update again. In case it fails again, try connecting to another WiFi, if possible.
Don’t forget to check and remove any VPN software that is altering the IP of your network.
That could slow your internet so much that the Firestick won’t be able to download the update.
Pro Tip: If you have unlimited mobile data on your smartphone, you can share a hotspot and use it to download and install the update.
If you’re still unable to update your Fire TV stick 4K, the next potential suspect that you should focus on is the storage.
If there is not enough space for the update files, the Firestick would never be able to complete the download.
Unnecessary apps are only filling up the available gigabytes on your device storage and if there is no room for the update you’ll receive the error message.
To free up some additional storage on your Firestick or check its current capacity, follow the instructions down below:
- Open the settings on your Firestick.
- Go to the “Applications” tab.
- Once in the applications unit, tap on “Manage Installed Applications”.
- Check the info of each app.
- Delete the most unnecessary applications.
- Repeat until you relieve a reasonable amount of storage.
You can delete applications by highlighting them using the “Select” button and then managing them with the drop-down menu.
You will be able to delete, hide or move the applications you have selected.
Note: The minimal storage for updates from Amazon is ~500 mbs and anything below that, might prevent you from downloading the necessary files.
Resetting your Firestick device might be the best move against the software troubles you’re currently experiencing.
If you have a lot of data you don’t want to lose, make sure to save anything via the assistance of external storage, such as a flash drive.
To reset your Firestick, follow the steps down below:
- Make sure your TV and Firestick are up and running.
- Grab your remote and hold the right button of the directional pad.
- Click “Reset” on the pop-up message that just appeared on your screen.
You will be warned not to unplug the Firestick until the process has concluded.
This could lead to even more complex software problems. Usually, after the factory reset your Firestick should be running the latest possible version.
However, if not, you can simply start the update again and this time the error should not appear.
If nothing so far worked and your Firestick update fails, you might have to reach Amazon customer service and report your problem.
The issue might not even be related to you. It might be a problematic update build, but to find out what’s happening you would need some professional help.
Thus, if Firestick fails to update, start by rebooting the device and disabling any VPN services. Replug the Firestick from your TV and clear up additional storage for the update. Next, you should inspect your WiFi and if everything is okay, proceed with performing a factory reset.
Now that you know why you’re unable to update your Fire TV stick 4K, you should easily navigate through our solutions to discover and solve your problem.
In case nothing helps, well, the developers will definitely know what’s wrong so don’t hesitate to seek further assistance.
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