Ring app alert tones not working and you’re looking for a solution? Luckily for you, we have it all covered for you in this post!
By the end of the guide, you won’t only know what could be suppressing your Ring alert tones but all possible ways to fix the issue in a matter of minutes!
Your Ring app alert tones could not be working if there is an issue with the application. If you’ve muted the notifications from the settings of your phone, they would also not appear.
Now, let’s learn more about all of the messages of the Ring app and review them individually before proceeding with any form of troubleshooting.
Since there would be two types of devices users are viewing the Ring app – iPhone and Android, the issue could be appearing at a different spot of the software.
Although both devices could manually mute applications from their settings, there are still specific parameters we should review before troubleshooting.
Here are all of the Ring app alert tones and how they work.
Ring app would often send a notification to your phone in form of a general alert.
They would often include notifications for connected devices, security, updates, and system-related alerts.
By default, general alert tones are ought to be enabled, but the first time you open the Ring app, you would be asked to allow them to send notifications.
If denied, general alerts as well as all other types of alerts will be muted.
Except for general alerts that include details about your whole app and the devices included, Ring would also notify you of what’s going on with your doorbell.
For instance, if your doorbell has detected motion or has started a recording, you will be notified at the beginning of the footage and whenever it is finished and stored in the cloud service.
Lastly, the third type of alerts Ring would usually send to your device is the device-specific alerts.
A device that has individual settings connected to Ring, like your mobile device, will be sent specific alerts by Ring to notify you of important dues.
Now that we’ve taken a look at all alerts you would receive by Ring usually, let’s learn how to get the alerts back going separately for Android and iPhone.
We are first going to review how to fix the alert issue on Android phones in general.
Keep in mind that even if the UI of the iPhone might differ from the Android UI, the mute settings would still be discovered similar.
Let’s start with the solutions for Android first. If you’re an iPhone user, scroll a little further down.
Another solution to not working Ring app alerts is to clear your Android device’s data.
Over time, large cache files might slow down your phone and impact notifications in general.
Here is how to clear your Android’s data:
- Go to the settings tab.
- Head to the storage unit and tap on “General”.
- Once in the general tab, locate the “Cache” button and tap on it.
- Select “Clear Cache” and wait for the Android to finish clearing the cache.
Once done clearing the cache, test out the alerts of your Ring to determine if the issue is fixed. If not, proceed with the next solution.
It is possible that you’ve configured the Ring app wrongly. To activate the notifications in the first place, they must be allowed from your device’s options.
Here is how to allow the notifications on the Ring app on your Android:
- Go to the settings of your Android.
- Tap on “General”.
- Find the notifications tab and locate the Ring app.
- Toggle ON the Ring Alerts and Motion Alerts.
Notifications can be allowed with the green slider in the notifications tab of the Ring app.
The first and most easy solution for Android phones is to manually insert the tones you will want to hear whenever there is a Ring app alert.
For this purpose, you will of course the sound file (mp3) itself, which can either be downloaded from a respective app, such as Zedge, or manually installed from the web.
Once having the tone you want to hear in your Ring app alerts, follow these steps to apply the tone:
- Open the Ring app on your Android phone and allow all permissions prompted.
- Close the Ring app after giving permissions, and go to the notification settings of your Android.
- Locate the Ring app’s notifications settings and click on “Upload”.
- Locate the new tone in the device’s storage unit, apply it and select it.
From now on, alerts from the Ring app will be heard with the tone you’ve chosen in the settings earlier.
It’s important to ensure that both your Android device and ring are connected to the internet, otherwise, the notifications won’t pass through.
Also, we recommend testing your internet to determine whether there is an ongoing outage or not since notifications rely on an uninterrupted internet connection.
Now that we’ve taken a look at how to fix the issue with Androids, let’s review how to do it on iPhones.
Keep in mind that some of the solutions above would also apply with iPhones as well as the upcoming solutions for Androids.
Here are some iPhone troubleshooting tips for missing Ring app alert tones:
As you probably know, iPhones would have a notification mute button on their side panel and users would often misclick to just mute their incoming notifications and Ring app alerts.
For this solution, we will advise you that you haven’t pushed that button and your notifications got mute.
Try turning it on/off to determine if you’ve muted the notifications and if you haven’t proceeded with the next step.
Now that you’re certain the notifications aren’t muted, we suggest reinstalling the Ring app.
Here is how to reinstall the Ring app on your iPhone:
- Open the settings of your iPhone and head to the “General” tab.
- From there, locate the “iPhone Storage” tab and click on it once.
- Scroll all the way down and uninstall the Ring app from the section.
- Next, re-download the app from the App Store and test the alerts out.
Once you’ve re-open the app after the installation, don’t forget to allow all premises, as well as the notification requirement.
Otherwise, you would end up the same way as before reinstalling the app.
Besides the possibility of muted notifications, they could be entirely disabled on your iPhone.
You can check that by following the steps below:
- Open your Settings.
- Scroll down and press on Notifications.
- Locate the Ring App and press on it.
- Press the green slider next to “Allow Notifications”.
- Also enable Sounds, Badges and allow Previews.
This way your notifications from the Ring App will appear on your screen, make a sound, and pop up as a banner even if your phone is busy with another application.
Your notifications travel using WiFi so if you’ve phone or doorbell is disconnected, there would be no notifications.
We recommend first ensuring that there is nothing wrong with your Internet itself and then checking if the devices are reliably connected.
If not, make sure to solve your Internet or WiFi issues, before you make any conclusions.
To fix Ring alert tones, reboot your phone, unmute notifications, allow Ring notifications from the settings and reinstall the Ring app. Next, reset the Ring app’ settings, clear the device’s cache and perform a factory reset.
Read Next: How to Sneak Past Ring Doorbell?
Now that you know why Ring app alert tones not working, you can easily fix the issue by applying some of our solutions.
If you end up with the issue not fixed after all these troubleshooting attempts, don’t hesitate to reach out to Ring support for further help.