playstation error code E2-81760020

When PlayStation error code E2-81760020 appears, there are quite a few methods known to the community that is proven to help solve the annoying error.

The first thing that hits your mind is the possibility of your subscription expiring but before drawing conclusions, read the entire guide and attempt everything we’ve prepared.

The E2-81760020 error code is brought along by license issues as well as wrong network configurations of your PlayStation. The solution includes a reboot of your console, licensing configuration, and adjusting the DNS settings. 

Even if it sounds hard, it’s not at all, since we’ll explain everything in detail.

How To Fix Playstation Error Code E2-81760020?

how to fix playstation error code

To solve the problem we’re going to use a list of methods that are proven to work against this error.

Make sure to follow the methods in their order for the most efficiency at troubleshooting.

Method #1 Power Cycle The PlayStation

The power cycle is one of the most frequently used methods when something does not work quite as expected with our consoles.

This is why that should be the very first step, which will refresh ALL services and provide your PlayStation with a fresh start.

Here’s how to perform a power cycle on your PlayStation:

  1. Turn OFF the PlayStation using the DualShock controller.
  2. Unplug the power cable from the wall outlet.
  3. Wait for at least 3 minutes for the device to discharge.
  4. Plug the power cable back into the power.

When you’re ready with the power cycle, check whether the error E2-81760020 will still appear. 

In case it does, proceed with the next step!

Method #2: Restore the Playstations Licenses

restore playstation licences

This method will let you clear the license settings of your PlayStation and help you restore the functionality of your games.

It is a simple task as you only need to follow the steps outlined below to restore the licenses which are proven to solve the PS error code E2-81760020.a.

Step #1 Go to the PlayStation’s Home Page

This one is simple as we all know the Playstation’s home page. You should be able to locate the “Home” button on your PlayStation controller. 

Press the PlayStation button on your DualShock controller to go to the home screen.

Step #2 Go to Settings

On your Playstation’s homepage, click on “Settings”. Under the “settings” option, you will see a variety of choices but for now, search for “Users and account”.

Step #3 User Account Settings

Ignore the options under “Users and Account” and choose “Others”. You will see the option “Restore Licences”. 

Step #4 Restore Licences 

Click on the “Restore Licences” option.

At this point, all the games in your PlayStation will close as the Licensing service server has been disconnected and the licenses will be restored to how they were upon the first time subscription.

Note: The restoration process might take longer depending on the number of games available, as the more games are, the more it will take to restore the license. 

After this step, check if the PlayStation error e2-81760020 has been resolved.

Method #3: Change the Network Settings

change a network setting

This method will take you through how to configure the right network settings of your PlayStation to be able to fix Playstation Error E2-81760020.

It may sound a bit technical but be assured that this guide will make it look as simple as possible!

Step #1 Go to the Playstation’s Home Page

By now you know how to access the Playstations homepage as this is clearly described in the first method.

We learned that one can identify the home page of a PlayStation by searching for the “PlayStation” button on the console the same way we do on our Television. 

Step #2 Go to Settings

On your Playstation’s homepage, click on “Settings”. In this step, we shall be interested in the network settings of the PlayStation thus click on “Network”.

Step #3 Network Settings

the network settings

Under the “Network” button, choose “Settings” then “Connect to the internet”.

At this step, we want to set up our internet connection and thus click the “setup internet connection” button. 

You will see a list of registered Internet/Wi-Fi networks on the PlayStation like your home Wi-Fi.

Step #4 Change Frequency Settings

At this point, we are interested in changing our Internet or Home Wi-Fi settings.

Reveal the settings of your Internet/WiFi Network by either right-clicking or clicking the advanced button. 

Try connecting to the 2.4Ghz broadband to check whether this will help.

You should see the Wi-Fi Frequency band either set to Automatic, 5GHz, etc. Wi-Fi Frequency band is simply the wireless range and speed of a network that affects its performance.

It is how well a network’s potential is in terms of cutting through interferences to enhance the performance like playing games.

Method #4: Configure The DNS Settings

configure a dns settings

Domain Name System (DNS) is simply like a contact book of the internet that helps browsers like Google access sites on the internet by referring to what we call the IP addresses (Internet Protocol address). 

Each site and device has a unique IP address that is generated and thus it would be difficult to address each by the address thus the need for a Domain Name System (DNS) in addressing the sites and devices.

  1. Go to the PlayStation’s Home Page
  2. Click on the “Network” option under “Settings”. 
  3. Click on the “Network Settings” option so that we can access the DNS settings.
  4. Under the “Network” button, choose “Settings” then “Connect to the internet”. 
  5. Again choose the “setup internet connection” button. 
  6. Click your home Wi-Fi Network that you are connected to and reveal the options. 
  7. You will see the “Advanced Settings” option, click on it. 
  8. Under the “Advanced Settings” button, click “DNS Settings”. 
  9. Change your DNS Setting from Automatic to Manual

How To Set Primary & Secondary DNS?

set the primary and secondary dns

Under the “Primary DNS” option, click to change to the right address that works for your region and country.

For example, if you use Cloudflare, then you may have to input and if you use Google, you may have to use

Under the “Secondary DNS” option, insert the IP depending on your region!

For Cloudflare, you can use and for Google, you may use

Note: Set anything else to Automatic.

Method #5 Reset The PlayStation

This is a universal, yet, extremely efficient method against any sort of problems with PlayStation 4 and PlayStation 5.

In case you’re experiencing the PS5 error code e2-81760020, then this method is for you! 

Alert: The reset permanently erases ALL games and data from the console!

Factory Reset On PlayStation 4:

factory reset playstation
  1. From the Home Screen, open Settings.
  2. Select Initialization.
  3. Choose Initialize PS4.
  4. Make sure to choose Full Initialization

Factory Reset On PlayStation 5:

  1. From the Home Screen, choose System Software.
  2. Select Reset Options.
  3. Choose Reset Your Console.
  4. Approve the prompt.

With both models of PlayStation, the console restarts as an indication of a successful reset.

Once the reset is over you would need to carry out the initial setup, and when ready test whether the E2-81760020 error is still here.

PlayStation E2-81760020 Still There?

the playstation error still there

When the PlayStation error E2-81760020 is persistent even after factory resetting your console, it’s time to seek help.

The next step should be to check whether ALL PlayStation services are online by checking PSN Server Status.

In case the PlayStation servers are temporary down, the error you’re experiencing may disappear as soon as their services are back online.

However, in case everything with the PSN Network is OK, then you should seek help from Sony customer support. 

Tip: Don’t forget to share what you’ve already tried in this guide to save time!

Quick Recap:

Hence, the E2-81760020 error on PlayStation is mainly related to the licensing and by performing a refresh, users are able to solve the problem. Further solutions suggest, resetting the entire PlayStation and configuring the DNS settings.

Wrapping Up:

Playstation Error Code E2-81760020, eh?

Enjoying playing your games may seem seamless until you hit an error code that won’t get away from your PlayStation.

One may just feel like dumping the whole PlayStation altogether but the good news is that we’ve learned how to fix the problem without such a hustle.

We hope that this post was helpful and for more relevant content check our blog!

Nicole B