peloton network unavailable

Peloton network unavailable has interrupted your workout? There’s a simple explanation to this problem so make sure to stay with us until the end of the guide.

We will go through the most reasonable causes for the problem and also review the most effective solutions to apply!

When Peloton says that no network is available, check if the device got unpaired from the WiFi and troubleshoot your network equipment thoroughly.

After that, place your Peloton device closer to the WiFi router and factory reset the fitness appliance.

Let’s unwrap this problem further!

Why Does Peloton Says Network Unavailable?

why does peloton says network unavailable

Peloton’s wide range of products and fitness activities makes up for a healthy life.

When your workout is suddenly interrupted by a confusing “network unavailable” message, we must quickly find the cause and solution to the problem so you could proceed working out uninterrupted!

Here are the leading causes for the “Network Unavailable” message on Peloton:

  1. The Peloton device/guide is too far away from the network device
  2. There’s an issue with the firmware of your Peloton workout device
  3. A fault in the connection between the Peloton device and the TV
  4. A fault with your network modem or router/failed connectivity
  5. Temporal malfunction with the Peloton device’s power/functionality

Try This First!

Have you checked whether your router/modem is up and running?

If your network device has restarted as a result of an outage, maintenance, or potentially a power throttle, your Peloton device will instantly say “network unavailable”. 

Note: Verify that your router/modem are up and running before troubleshooting!

Peloton Network Unavailable7 Working Solutions!

Note: Following our steps in consecutive order will resolve your issue faster!

1. Reconnect your Peloton Device to WiFi

reconnect your peloton device to wifi

The primary reason that your Peloton device says no access to the network is available, is loss of WiFi connection.

If your training appliance does not initiate your workout routine, either the device is having power or functionality problems, or the WiFi connection has been interrupted.

Here’s how to reconnect your Peloton Guide to WiFi easily:

  1. Press the “” on your Guide remote control.
  2. Select “WiFi” and confirm your WiFi connection.
  3. If your device is not connected, pick a network from the list.
  4. Insert the WiFi password for your home network.
  5. Press on the “Connect” button and wait for the pairing.
Note: Your Peloton device may take up to 15 seconds to connect with the WiFi router/modem. 

Do not press any buttons on the device itself or the Peloton remote control for the time being!

2. Reboot your Peloton Device

reboot your peloton device

Perhaps, there’s a temporal fault with your Peloton device and a restart should fix the problem.

We will perform a single plug/unplug rotation to discharge your Peloton device from the current power and fix any issues with the hardware/software of the device.

Here’s how to reboot your Peloton device in easy steps:

  1. Unplug the power adapter from the back of your Peloton device.
  2. Wait for 60 seconds up to 2 minutes while the device is discharging.
  3. Reconnect the power cable of the Peloton device to the power outlet.
  4. Wait for the Peloton device to turn on and check the state of the network.
Notice: If your Peloton device keeps saying “network unavailable”, check if the unit got unpaired after the restart. 

You may have to connect the device to the WiFi router again.

3. Solve Networking Issues!

solve networking issues

If there’s a problem with your network or equipment, your Peloton device may be repeatedly disconnected from the WiFi and say “network unavailable”.

This problem may also occur if your Peloton device is connected via Ethernet to the router and the modem stops working.

Effective Tips to Troubleshoot a Network?

Reboot the router, by unplugging the device’s power adapter for up to 5 minutes, and waiting patiently for a full discharge and power cycle.

Reconnect the service cable from the back of your router since the service cable connects to the modem and then to the router. 

Stop using your network excessively, by unpairing device you’re not actively using, ceasing downloading/uploading, and reducing your multi-thread use.

Note: If you’re experiencing connectivity issues on other devices, the problem may be on the ISP’s end so ensure that your internet is intact before proceeding!

4. Reposition the Peloton Device!

reposition the peloton device

The sudden cut in network connection on your Peloton device may be distance-related.

If your fitness appliance is too far away from the network router and modem, even if it stays connected, the signal remains weak and could disband anytime you’re using the Peloton.

  • The Peloton device must be in at least a 15-20 meter radius from the router!

Minimum Recommended Speed:

Peloton recommends having at least a 15 Mbps download speed to use your product effectively.

Any speed below that could interrupt the device from working properly and displaying your workout without cuts. The speed is based on the WiFi thread of your Peloton product.

Peloton Difference 2.4 GHz Vs 5 GHz:

Since all Peloton devices are compatible with both 2.4GHz and 5GHz, there could be a little misunderstanding as to how threads work with Peloton.

Using a 5 GHz thread with your Peloton product means that the device must be as close to the router as possible.

Note: On 2.4GHz, you don’t have to worry about the signal becoming too weak due to the great distance. 

A standard 2.4GHz thread’s connection can last for up to 50 meters and beyond.

5. Check the HDMI Connection!

check the hdmi connection

If you’re seeing “network unavailable” on your Peloton Guide device, this may be because the HDMI connection with the TV is loose.

To stream, the guide device must be connected to a TV and then you will be able to view the workout broadcasts.

  • Any faults with the HDMI cable ultimately read to issues!

Here’s how to check if the HDMI connection is secure:

  1. Disconnect the HDMI cable from your Peloton Guide.
  2. Unplug the other end of the cable from your TV.
  3. Check if the HDMI ports are free of obstructions.
  4. Blow out any dust in the connectors of the HDMI cable.
  5. Connect the HDMI cable to your Guide.
  6. Plug the other end of the cable into a different input.

How to Recognize a Faulty HDMI Cable?

  • The sound/video cuts out
  • There’s a sync loss
  • The TV screen remains black
  • Black screen with sound
Info: If you’ve spotted any of the symptoms above, your HDMI cable may be faulty, so use an alternative cable to connect your Peloton Guide to the TV device!

6. Refresh the Ethernet Connection

refresh the ethernet connection

If you’re having network issues on a Peloton product connected via Ethernet, there’s a way to refresh the connection and re-supply the internet to your device.

However, you should first find out if the Ethernet cable is detecting the connection and blinking.

How to Check If Ethernet Cable is Blinking?

Check the connectors of the Ethernet port and there should be a green or orange lamp.

In case the Connors of cables are dull and no light is flickering, perhaps the Ethernet cable is faulty! 

How to Refresh Ethernet Connection?

  1. Locate the Ethernet cable on your Peloton device.
  2. Hold the release latch of the Ethernet cable downwards.
  3. Pull out the Ethernet cable from the connectivity port.
  4. Disconnect the Ethernet from the router’s end too.
  5. Wait for 60 seconds and reconnect the cable.
Note: Determine if the Ethernet cable blinks after reconnecting it’s both ends!

7. Factory Reset your Peloton Product

factory reset your peloton product

The easiest way out of this problem is to factory reset your Peloton product. It’s a quick and effective way to resolve the network error and cause all warning messages to go away.

The reset may also help with improving the WiFi/Ethernet connection of the Peloton greatly!

  • Resetting your Peloton guide will also reset all fitness appliances paired!

How to Factory Reset a Peloton Guide?

  1. Use the Peloton Guide remote control to head into the “Settings”.
  2. Scroll down and choose “Factory Reset” from the list of options.
  3. Confirm your choice using the remote control and wait for the reset.
Alert: Once the reset finalizes, all of the configurations, connections, and settings on your Peloton Guide will be erased.

Quick Recap:

We’ve learned that when the Peloton network is unavailable, we need to reconnect the device to the WiFi and troubleshoot your network setup and equipment.

If that didn’t refresh the Ethernet cable connection and reset your Plenton to resolve the issue.

Read Next: How To Link Peloton To Strava Easily?

Nicole B