If your Nest protect not connecting to WiFi, it is most likely an issue coming either from your own Nest device or the network router.
Luckily for you, we have prepared the best solutions to your issue as well as some extra information users reported as important!
If your Nest Protect isn’t connecting to WiFi, first check the Nest service status, make sure your Nest app is up to date and inspect the Home WiFi. Then relocate your router or Nest device, hard reset your router and check if your devices are compatible.
Before proceeding with the actual solutions let’s first check the possibilities for this problem reported by users with the same problem as you!
If after trying for several times, your Nest protect won’t connect to WiFi, there are several occasions in which this will happen.
Here is what might have happened:
The overextended range between your router and Nest device might be responsible for this issue.
2. WiFi Frequency
Wrong or non-compatible WiFi frequency might as well prevent your Nest from connecting with the WiFI.
3. Data Problem
Faulty data within your Nest is one of the most major suspects that could be causing the issue.
4. Router Issue
A router problem might keep disconnecting your Nest or prevent it from connecting at all.
5. App Problem
Lastly, if the app is out of date or not installed correctly, your Nest will also be unable to connect with the WiFi.
Now when we closed the circle of possibilities and the causes are on the table, let’s proceed with addressing each of them individually.
We recommend applying the solutions in order so you can tackle each possibility, otherwise, you might skip something essential.
With that being said, let’s jump to the first solution:
Firstly, it is good to try reconnecting your Nest Protect to the WiFi. We assume that you’ve already tried that, but if you have been doing it wrong, we’ll show you how to do it properly.
In case the issue happened only one time, maybe reconnecting the device back to the WiFi will fix the issue and prevent it from being disconnected any further.
Here is how to reconnect Nest Protect to WiFi correctly:
- Open the Nest app on your mobile phone.
- Make sure your Nest is connected to the app.
- Go to the Network tab and find your network.
- Forget the network and locate it again.
- Enter the security key (WiFi Password) and press “Done”.
After a few seconds, your Nest protect should reconnect with the WiFi. If it does not want to connect let’s check if the app is outdated.
You should make sure that the firmware of the Nest app is updated. To update your app, you must go to the Google Play/App Store on your phone and update it manually.
Follow the steps down below to update your Nest app’s firmware easily:
- On your phone, head to the App Store or Google Play.
- Write “Nest” in the search field.
- Click on the already downloaded app.
- Instead of the download button, there should be an update button which you have to click.
Keep in mind that your phone must be connected to WiFi in order to initialize the update.
Once the update has been applied, try reconnecting your Nest to the WiFi to determine if the issue is still there.
Note: If your phone is always on cellular (3G, 4G) the app updates might not automatically apply.
This is the most important solution because if your WiFi is not reachable then your Nest Protect will never be able to connect.
Follow the steps down below to diagnose your network for possiblefaults & removethem:
First, try discharging your device by performing a hard reset. The steps down below will help you perform a hard reset on your router:
- Unplug the router’s power adapter for 5 minutes.
- Once the router feels cold on touch, plug the power adapter.
- Turn on the device and test.
Note: Try reconnecting Nest protects after each step of solution #3 by following the guide in solution #1.
Next, you should try connecting all cables in your network configuration.
In particular you should disconnect and connect all Ethernet connections, the internet cable, and the power adapter as well. Make sure you’re plugging them in tightly before proceeding with the next step.
Maybe your Nest protection isn’t compatible with the WiFi frequency your network has set up.
This is why we suggest creating an alternative one, that should be either 2.4GHz or 5GHz depending on the one you currently have.
How To Create A Different WiFi Frequency?
To create a different WiFi frequency, paste 192.168.1.1 into your browser’ search field and use “admin” and “password” for login credentials. Next, simply head to the Network Tab > WiFi and create a network with frequency that you don’t already have.
Once the frequency is established, try connecting your Nest device to the new WiFi.
Pro Tip: Before you continue with the next step, try connecting another device to the WiFi to determine if the WiFi is working or not.
One of the most reported causes for constant disconnect from your Nest is situational interference.
By interference, we are targeting the range between your router and Nest and interference caused by physical objects.
Here are some steps to deal with the interference:
- Make sure your Nest device is as close as possible to your router/modem.
- Remove any physical objects that might be obstructing your router’s antennas.
- Avoid placing your Nest 2 or more walls away from the network router.
- Remove any devices with RF transmitters near your Nest or router that might be devouring the signal.
Once you’ve taken care of situational interference, reconnect your Nest by following the guide back in solution #1 and determine if it is going to get disconnected again.
A quick way to deal with all of your WiFi related problems is to disable any active network VPNs.
A VPN software that alters the current location of your router/modem, can be lethal to all connections your router has made with the devices.
If you have no VPNs installed on the devices connected to the WiFi, check your browsers for VPN extensions.
Lastly, you can disconnect ALL devices connected to your WiFi to relive the network as much as possible, which turns out to be helpful in most cases.
If your Nest is still failing to connect with the network, then the last remaining option is to reset your device to factory defaults.
Keep in mind that this will erase all current settings and configurations that you’ve set and if you need to restore anything after the reset make sure to create a backup.
Here is how to factory reset your Nest Protect:
- Take your device off the wall or ceiling.
- Press and hold the Protect button for 10 seconds.
- Wait for the chime to turn in blue and the verbal cooldown to conclude.
Before applying the steps above, make sure to scan the device’s QR code to connect it with the app easier once the reset is all done.
If your Nest Protect gets constantly disconnected from the WiFi, try with a different frequency, troubleshoot the network, and disable any active VPNs. Next, make sure the app is updated and restore your Nest device to factory defaults.
Now that you know why Nest protect not connecting to WiFi, we hope that you’re able to troubleshoot all of your issues with our easy solutions!
After all, the issue might be related to a temporal malfunction with your ISP and waiting for a couple of hours might help!
For more guides such as this one, take a look at some of the other content we’ve prepared right in our technical blog!
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