Why is My GE Z Wave Switch Not Working? Complete Troubleshooting Guide

GE Z wave switch not working and you are wondering what to do next? The GE Z Wave Switch is a well-liked gadget among its customers.  

Despite the numerous advantages that Jasco offers to its clients, users frequently experience a variety of issues and troubles with the gadget.

There are a few reasons as to why your GE Z wave switch device isn’t working as expected; this could be the device itself not working properly, or as simple as the device being too far away from the hub to function.

As a result, the focus of this guide will be on how to troubleshoot a GE Z Wave Switch.

This post is for anyone who is having problems with their GE Z Wave Switch and who would like to figure out how to solve them using a few techniques on how to troubleshoot the issues.

Reasons Why a GE Z -Wave Switch Stopped Working?

If your GE Z wave switch has stopped working, it could be due to one of the below reasons:

• The device isn’t functioning correctly.
• The switch is too far away from the main hub, it needs to be within 15 feet.
• The air-gap switch isn’t fully pressed in.
• The device might need a restart.
• The main router could be causing Wi-Fi interference.

It’s difficult to know what’s causing the problem unless you’ve had an opportunity to study the switch and potentially try to figure out what the problem is.

We’ve put together some troubleshooting methods below to assist you in troubleshooting the issue and resolving any issues you may be having with your GE Z wave switch.

GE Z Wave Switch Not working? Troubleshoot Methods

Method #1 Inspect the Device

The device itself should be one of the first things you inspect. Check to see if it’s working properly.

Turn the devices on and off should the hub be scanning. For the hub to effectively recognize the device, you might need to touch the switch many times.

To make sure the device is working correctly check for:

• Look for any evident physical damage on the gadget.
• Check the power in the house, make sure it’s all up and running well.
• Make sure it is paired correctly with the smart device.

Note:  If it appears to be working, try turning it off and on numerous times while the SmartThings hub is searching, pausing for a few minutes each time to allow the device to rest.

Method #2 Check the Range

If your switch is more than 15 feet away from the central hub, you should try moving it closer to connect it.  

Once the connection is established and the item is operational, you may normally remove the hub and continue to use it.

For the initial connection, it would be advantageous if you were closer together.

Method #3 Check the Air Gap Switch

The third thing you should examine is the little switch that is generally found on GE devices that are in the wall. If the switch is pulled out, the device will lose power.

The switch will be located just beneath the primary switch or adjacent to the LED indicator the majority of the time.

In the event of an emergency, every GE switch features a small “air gap” switch that allows you to manually turn off the power to the device.

This switch might be accidentally switched on, preventing your device from connecting.

• Check the air gap next to the blue light indicator, which is positioned just below the main switch.
• Make sure the switch is correctly closed and pushed in.

Method #4 Perform a Power Cycle

This can be a really simple troubleshooting step; however, it is also really effective.

We suggest trying to perform a Power Cycle, which will refresh the device, and get rid of any residual energy being stored or interfering with the device.

1. Locate the main power box in your house.
2. Flip the switch to turn off the electricity.
3. Wait for 3 minutes.
4. Turn it back on again.
5. Retry the switch.

Method #5 Reset GE Z-Wave Device

If your GE Z-Wave switch is still not being identified, you might need to refresh it.

Follow these procedures to reset the device:

1. On the home screen, go to the Menu.
2. Pick Devices.
3. Select More Options from the Hub menu.
4. Select the option Z-Wave utilities.
5. Then Z-Wave exclusion from the drop-down menu.
6. Press the connect button.
7. To use a switch or dimmer, press the switch only once from above.

Note: A notification should now appear on your GE Z Wave switch indicating that” a device has been successfully removed.”

Read Next: How to Reset GE Z Wave Switch in Easy Steps?

Method #6 Factory Reset the Switch

If your GE Z wave switch not working as designed and you’ve explored all debugging alternatives, or if you plan on selling or giving it away, you can reset it to its factory default condition.

This manual will walk you through the procedure.

Step 1: You’ll be dealing with the circular On/Off button, the toggle, or the paddle of your light switch, depending on which one you’re using.

Step 2: For 10 seconds, press and hold the button, toggle, or paddle on your switch.

Step 3: The warning light will flash blue if the reset is completed. The switch is available to be set up anew.

Note: All GE Z wave switch devices associated with it will be unpaired if you reset a GE -Z wave Light Switch to its factory default condition.

You’ll need to reset those devices as well as re-add them to the app.

Note: If this still doesn’t work, contact the companies care team, and they can give you some further troubleshooting tips and tricks, and possibly a replacement switch to rectify the issue.

Bottom Line:

There are a few reasons as to why the GE Z -wave switch stopped working.

We have looked at inspecting the device and trying to see if there is any damage or obvious malfunctions. We have explored resetting the device, and as a last resort factory resetting the device, so the switch can start from new.

This is how you should troubleshoot your GE Z Wave Switch effectively.

If you’re still having problems, it’s advisable to contact the customer service team because this is probably the extent of your troubleshooting.

Implementing these procedures should hopefully resolve all of your connectivity troubles. Keep following our blog to find more articles dedicated to fixing your technical difficulties.