alexa can't find device in profile

What do we do when Alexa can’t find device in profile? Keep reading to find out.

When Alexa can’t discover and pair to a certain device there are quite a few things to inspect on both sides.

Those things include supportability, internet connection, Alexa Skills, and resolving issues with both instances.

Let’s next learn exactly what the solution involves!

When Alexa can’t recognize the device in the profile, we need to verify that the device is compatible with Alexa and perform a hard reset on the entire setup. Next, we’ll need to inspect our internet connection, Alexa application, and Alexa Skills to continue.

Let’s next learn why the problem appears in the first place!

Why Alexa Does Not Recognize Device?

why my alexa can't find device in profile

There are quite a few different reasons why Alexa wouldn’t be able to discover a device in the profile.

Here we’ll unwrap ALL possibilities at your disposal so we can orientate better when we get to the troubleshooting part of this guide.

Here’s everything that could be impacting your Alexa devices connection:

  • Unsupported Connection Device
  • Wrongfully Selected Device Type
  • Appropriate Alexa Skill Not Enabled
  • Temporary Connection Bug/Glitch
  • Alexa Application Software Issue

This is everything that is capable of impacting a supported connection, so next, we’re about to troubleshoot the problem in different ways.

The most important thing to do prior to the solution guide is to make sure that both your Alexa and secondary device are turned ON and working!

The solution only requires a minute so let’s jump right in!

How To Fix When Alexa Can’t Find Device In Profile?

how fix alexa can't find device

In order to discover the device we’re attempting to connect, we would need to follow the chronological order of the methods below.

This is the only way to tackle ALL possibilities and will surely enable us to understand what’s wrong and what the solution requires!

Let’s jump right in!

Method #1 Hard-Reset Alexa Setup

The very first method is to perform a hard reset on your Alexa, and connected devices, which will restart ALL services and provide us with a fresh start.

The hard reset won’t delete anything instead, this method only focuses on allowing both devices to cool down.

Follow the steps below to hard-reset both devices involved:

  1. Turn OFF your Alexa & Connection Device.
  2. Unplug both instances from the Power Outlet.
  3. Wait for at least 3 minutes for the units to discharge.
  4. Turn ON both devices, and test to perform the pairing.

In case that didn’t work and your Alexa can’t discover your device in the profile, perhaps there is something wrong with the settings.

Keep reading to re-set up the type of your device!

Method #2 Change Device Type

change device type

Sometimes when you’ve successfully paired with a device but it won’t appear in the profile, perhaps you’ve selected the wrong type.

This way the device won’t appear in the location, for example, “Living Room Lights”, while you’re still paired with your Alexa device.

Here’s how to change your device type in the Alexa application:

  1. Open the Alexa App.
  2. Tap on Devices.
  3. Select the Your Device (Plug, Switch, Lights, etc…).
  4. Go to the Settings of your device.
  5. Press on Type.

From there align the device’s type with the one you’re going to select.

For example, any devices that connect to the power outlet directly are Plugs, and for a lightning system, select Lights.

Tip: When you’re ready, restart the Alexa App and find the device in your profile!

Method #3 Remove > Re-add Device!

remove and readd device

The next step is to remove the connected device from the Alexa app and perform the correct setup to pair the device again.

It does not matter if you’re already paired or not, the steps below will describe how to first remove the device and then freshly re-add it to the Alexa app.

  1. Open the Alexa App.
  2. Type on Devices > Echo & Alexa.
  3. Select Your Device > Settings.
  4. Select Remove Device.
  5. From the Home Screen, go to More.
  6. Tap on Add Device.
  7. Select the type of your device.
  8. Follow the on-screen instructions.

When your device is reconnected to the Alexa app, it should appear under “Devices” in your profile.

In case you can’t pair successfully, the device won’t show up so let’s move on!

Method #4 Use the Same WiFi

use the same wifi

In case you didn’t know, both your Alexa and connected device have to be hooked up to the same WiFi network.

This is essential and without the proper setup, you won’t be able to discover or connect any device with Alexa.

  • Simply connect both your Alexa, and secondary device to the same WiFi.

Turn OFF the cellular data on your smartphone to avoid interfering with the WiFi and follow the steps from Method #3 to re-add your device to Alexa.

This should be enough to help!

Tip: Use only a 2.4Ghz broadband of your network router for best compatibility!

Method #5 Enable The Alexa “Skill”

enable the alexa skill

Some devices connect with Alexa through “skills” that you need to manually enable before attempting the pairing process.

You will need your device’s manufacturer companion application installed and setup completed before enabling the Alexa skill and connecting.

  • You only need to say “Alexa enable [Skill Name]”…

You can discover ALL Alexa skills by opening the app, going to Skills & Games, and using the magnifying glass to search for your device’s brand.

Usually, the skill name aligns with the brand so that would be the best keyword to use. Once the skill is enabled use Method #3 for a setup.

Alert: If you can’t discover the Alexa Skill, check whether your device is supported!

Method #6 Reinstall The Alexa App

reinstall alexa app

The next step is to perform a clean reinstallation of the Alexa app!

This way we won’t have to manually bother to clear the cache data or attempt to refresh the app one way or another.

This is the ultimate solution, that addresses most of the possibilities left at once so follow the steps below to Uninstall > Install the Alexa app.

Here’s how to remove and then download back the Alexa app on your device:

  1. Open the Settings on your device.
  2. Go to Apps (Android) or General > iPhone Storage for (iOS).
  3. Select the Amazon Alexa Application.
  4. On Android tap on Storage > Uninstall App.
  5. On iOS tap on Remove App > Remove.
  6. Open the App Store or Google Play.
  7. Find and download the Amazon Alexa Application.

Once downloaded, you’ll need to sign into your Amazon Account and then following the steps from Method #3, re-add the device to the app.

Don’t forget to enable the necessary Alexa Skill, so you can discover the device you’re looking for.

Tip: Also check for Alexa compatibility settings in the manufacturer’s companion app!

Method #7 Check Alexa Compatibility

check the compatibility

Finally, if you still can’t find the device in your Amazon Alexa profile, then you’ll need to check whether your product is compatible.

What this essentially means is that the exact device you’re attempting to connect might not be compatible with Alexa, hence, can’t be paired.

To find out whether your device is supported or not, ask Google and your answer would be quick.

In case your device is supported but you still can’t find it in the profile, you’ll need help!

Alert: Unsupported device can’t connect and won’t be recognized by Alexa!

Contact Amazon Customer Support!

contact the support

You have to be confident that the skill for your device exists and that your model is compatible with Alexa.

When the problem is persistent, head to Amazon Customer Service and select the nature of your problem. You’ll be suggested how to proceed next. Good luck!

Let’s recap what we’ve learned so far in this guide!

Quick Recap:

Hence, Alexa can’t discover the device in the profile when it’s not supported or the aligning Alexa Skill is not enabled prior to the pairing. Further troubleshooting involves reinstallation of the Alexa app and cleanly re-pairing the device after.

Wrapping Up:

Now that we’ve learned why Alexa can’t find device in profile, we can conclude that it’s quite easy to solve the problem.

In case you still experience issues, make sure that you’ve attempted everything in the guide and if not, scroll up and fulfill any missing steps now!

We hope that this guide was helpful and for more relevant content, check our blog!

Nicole B