wyze doorbell not detecting motion

Wondering why is Wyze Doorbell not detecting motion? Continue reading to know!

The Wyze Doorbell is an incredible security device that captures every second when a motion has been detected.

Sometimes the Wyze Doorbell runs into issues and stops detecting motion, and we’re about to unwrap the reason why.

Let’s learn more about the solution first!

The Wyze Doorbell camera will stop detecting motion when the application is outdated, the sensor’s settings have been altered or the doorbell configuration is wrong. Luckily, the problem can be solved in minutes by carrying out a complete inspection of your setup!

Let’s learn how you can fix your Wyze Doorbell camera detection issue in a minute!

How To Fix When Wyze Doorbell Not Detecting Motion?

how fix wyze doorbell

If your Wyze Doorbell camera is not detecting motion, then there is something wrong either with the motion detection settings or with the doorbell software.

Regardless of where the problem comes from, we got you covered in the below guide!

There are two essential requirements before troubleshooting!

  • Connect a hardwired Wyze Doorbell to a working power source
  • Ensure that a wireless Wyze Doorbell battery is fully charged

In case motion detection is the only aspect of the doorbell that doesn’t work, jump in:

Solution #1 Enable Motion Detection

enable the motion detection

Wyze Doorbell cam only detects movement when Motion Detection is enabled. 

If you already have already enabled the event detection, then possibly the app has not properly configured with settings due to any app bug or network loss.

All you need is to refresh the detection settings for your Wyze Doorbell to solve the sensor’s issue.

Turning OFF and ON the Event Recordings toggle will refresh the settings!

Here is how you can enable detection settings for your Wyze Doorbell:

  1. Open the Wyze App.
  2. Tap on your Wyze Doorbell.
  3. Tap on the Settings gear icon from the top right corner.
  4. Tap on Event Recording.
  5. Tap on the Detect Motion toggle button.
  6. Toggle OFF and ON.
  7. Also, enable Sound Detection.

After resetting, close the app and relaunch it so settings will be properly applied to the Wyze Doorbell.

Take a test by going in front of your doorbell to check whether it detects a motion or not.

If not, then simply move on to the next solution to check for the issue elsewhere.

Tip: Ensure to update the app and connect it to the same network as your Wyze Doorbell.

Solution #2 Configure Detection Zone

configure detection zone

There is a possibility that you have not configured the Detection Zone for your Wyze Doorbell which might be the culprit we’ve been looking for.

All you have to do is to properly reconfigure the doorbell detection zone from the application’s settings.

Here’s how to set up a Wyze Doorbell Detection Zone:

  1. Open the Wyze App.
  2. Tap on your Doorbell.
  3. Go to the doorbell Settings from the top right corner.
  4. Click on Detection Settings.
  5. Next, click on the Detection Zone.
  6. Enable the zone and mark the area for doorbell cam detection.
  7. Save the Zone Settings.
  8. Power cycle the doorbell.
Tip: Step in front of your Wyze Doorbell to test whether the motion detection now works!

Solution #3 Reboot Wyze Doorbell

reboot the doorbell

It is normal for smart devices to stop working because of any device glitch when continuously used without a break.

You only have to Power Cycle your Wyze doorbell which will refresh ALL of the device’s services, camera settings, and connection with the network.

Here is how you can reboot your Wyze Doorbell:

  1. Disconnect the wired Wyze Doorbell from the power.
  2. Remove the batteries on the wireless Wyze Doorbell.
  3. Wait for 3 minutes for the device to cool down.
  4. Power on the Wyze Doorbell.
  5. Test the Motion Detection.
Tip: The power cycle is recommended every now and then to optimize your doorbell.

Solution #4 Check Doorbell Internet

check the internet

There is a possibility that your Wyze Doorbell is not detecting motion because the device has been disconnected from the internet.

The Wyze Doorbell will chime when it’s paired, but will not record events or send notifications to your phone when it’s offline.

There are a few network specifications for Wyze devices, so let’s take a look:

  1. The network must have a 2.4GHz frequency with WPA/WPA2 protocol.
  2. The Wyze Doorbell is within 100 feet of the network router.
  3. Your mobile device and Wyze Doorbell must be connected to the same WiFi.
  4. The Internet must be faster than 3Mpbs, measured through WiFi.

In addition, you can also disconnect other devices connected to the WiFi to relieve its operation and reboot your network router.

This should restore you’re WiFi’s functionality and guarantee to exclude the possibility so we can proceed further if the Motion Detection still doesn’t work.

Tip: In case any internet/WiFi issues have been identified, contact your ISP for help!

Solution #5 Enable Push Notification

enable the notification

Sometimes the Wyze Doorbell is detecting the events but you are not notified because the notifications are disabled on your device.

The notifications will arrive as long as your device is connected to the internet even when you’re away from the Wyze Doorbell. 

The same applies even when not connected to the same WiFi.

You only need to enable the push notification for your Wyze Doorbell, so whenever any activity is detected, you instantly get a push notification.

Here’s how:

Open the Wyze App > Home > Doorbell > Settings > Notifications > Toggle ON!

When you will enable the all above settings of notification and event recording, your Wyze doorbell will easily detect the motion activity.

In case the problem persists, move on!

Solution #6 Increase Detection Sensitivity

increase the sensitivity

The Wyze Doorbell cam detection sensitivity is another important factor that directly influences your motion detection capability.

Possibly your doorbell detection sensitivity is too low which will be why the Wyze camera won’t detect motion. 

By default, it is already set to some extent, but you can manually adjust it as per your case for camera detection.

It’s all based on where the camera is positioned and the facing direction.


✅ (Optional) – Intense object activity, including automobiles, reduce sensitivity to low.

✅(Not Recommended) Extreme sensitivity, such as the movement of trees or pets, set the sensitivity to high. 

✅(Recommended) Almost all types of detecting activities set the sensitivity to the medium level.

Here is how you can adjust the detection sensitivity for your doorbell cam:

  1. Open the Wyze App.
  2. Tap on your Wyze Doorbell.
  3. Tap on the Settings gear icon from the top right corner.
  4. Click on Detection Settings.
  5. Drag the slider to set the Detection Distance to Medium.
  6. Drag the slider to set Image Sensitivity to Medium. (Optional)

Solution #7 Update Doorbell Firmware

update the firmware

Outdated Wyze Doorbell firmware might be common for this type of issue because when important updates are missed, your device falls back.

This is why we can’t proceed without updating your Wyze Doorbell through the application.

Here is how you can update your Wyze Doorbell firmware:

  1. Open the Wyze App.
  2. Navigate to the Home tab.
  3. Choose your Wyze Doorbell.
  4. Press on Settings > Device Info.
  5. Next, press Update.
  6. Restart the Wyze app when the update is complete.
Tip: Restart the Wyze Doorbell so it can apply the installed updates properly!

Solution #8 Reset Wyze Doorbell   

In case you have tried every troubleshooting method from the guide but still, your Wyze Doorbell is not detecting motion, then resetting the entire system is the last option.

Remember that factory reset will erase all of your Doorbell saved settings from the app!

reset the wyze doorbell

Here is how to reset your Wyze Doorbell in easy steps:

  1. Dismount the Wyze Doorbell backplate.
  2. Locate the Setup button from the back.
  3. Press and hold down the Setup button until solid yellow light flashes.
  4. Release the button as the yellow light flashes.
  5. Set up your Wyze Doorbell to update the Wyze app.

When your Wyze Doorbell has been reset, the motion detection setting will be set to default with the best possible user setting.

Without altering the settings test the motion detection and in case it still fails, contact Wyze Customer Service for more help.

Quick Recap:

When the Wyze Doorbell stops detecting motion, your first step should be to check the motion settings and the network connection of your doorbell and mobile. The next step is to update the firmware and Factory Reset your Wyze Doorbell if nothing else helps.

Final Thoughts:

In this guide, we have covered why is Wyze Doorbell not detecting motion and how this can be fixed easily in minutes.

Aside from the technical solutions, you need to ensure that the device is powered by inspecting the power source and optimizing the WiFi connectivity!

Nicole B