pluto tv not working on samsung smart tv

Is the Pluto TV not working on Samsung Smart TV? We have to look at the solutions!

Pluto TV is amazing due to the amount of content it provides to subscribers. However, the app might glitch due to system failures, and we will help you fix that.

If your Samsung TV cannot play the Pluto TV app, check for compatibility first. If compatible, troubleshoot internet connection or hardware/software issues to identify and fix the problem.

The guide below has all the info you need to troubleshoot the situation!

Pluto TV Not Working On Samsung Smart TV – 8 Solutions

solution pluto tv not working on samsung tv

1. Ensure Compatibility

Why is Pluto TV not working on my Samsung Smart TV? The first thing you should note when attempting to download the Pluto TV app into your Samsung TV is the year your device was made.

Some older Samsung TVs don’t have the required system and hardware to access the app.

Here are the requirements:

  • Your Samsung TV must have been manufactured in 2016 or later;
  • It needs to run on Tizen OS, Samsung’s proprietary OS.

If, for some reason, your TV doesn’t meet the requirements, you should use a Roku dongle or any other similar TV stick.

Note: Roku TV is a very reliable system that can run any app companies release for TVs.

2. Power Cycle The TV

power cycle the  tv

If you are sure that your TV should run the Pluto TV app (you might have already downloaded it), then it is time to power cycle it.

Users usually overlook a power cycle, but it is, in fact, an essential troubleshooting method.

  1. Ensure the TV is on;
  2. Unplug it from power;
  3. Wait 30 seconds;
  4. Plug it back in.

Power cycling your Samsung TV allows its hardware to refresh. Unplugging it will release some unnecessary electrical charge still within it.

3. Verify The Network

verify your network

Further, it is necessary to check whether your network can handle any app’s access to the internet.

For example, sometimes your network is a bit jammed, meaning insufficient data is being received.

Here are some steps you need to take:

  • Restart the router, and after it, ensure most of your devices are able to connect and access data-intensive applications;
  • Check if your TV is connected to the router’s 5GHz network. 5GHz network is faster than 2.4GHz, so a smart TV benefits from it;
  • Make sure no objects are interfering with the connection between the TV and the router;
  • If you notice that the connection is bad, try moving the router closer to the TV;
  • If the above is not possible, use an Ethernet cable to improve the connection.

4. Clear The App Cache

clear the app cache

Was the app already installed on your TV, and now it has stopped working? In that case, we can suspect that the app’s cache is full and preventing it from working as intended.

The cache is data collected by the TV’s system. Eventually, it gets full and slows some processes.

  1. Press the remote’s Home button;
  2. Go to the Settings;
  3. Navigate to the Apps tab;
  4. Click on “System apps”;
  5. Locate the Pluto TV app;
  6. Check its options;
  7. Click on “clear cache”;

Clearing the cache should be very quick. Note that the app won’t be uninstalled. However, you may need to log in with your credentials again.

Note: Cache data allows the TV to run apps quicker. Then, you don't need to delete that data all the time. But when the app stops working, clearing the cache is a quick fix.

5. Check The App

check pluto app

Alternatively, we could assume that the Pluto TV app is outdated. Usually, apps should be updated automatically by the TV’s software. However, sometimes you need to check that manually. 

Update The App

Here are the steps:

  1. Go to the TV’s main menu;
  2. Open the app store;
  3. Locate the Pluto TV app;
  4. Check its options;
  5. Find “Check for updates.”

If no updates are available, then you might need to uninstall the app;

Reinstall The App

Here is a two-part method. You will need to uninstall the app and install it again. That way, you get rid of potentially corrupted files.

reinstall the pluto tv app
  1. Go to the Home menu;
  2. Select the Apps area;
  3. Click on “Settings”;
  4. Find the Pluto TV app;
  5. Choose “Delete.”

Now it is time to reinstall the app and see if it works:

  1. Go to the app store;
  2. Look for the Pluto TV app;
  3. Choose to install it again.

Once installed, open it. It should work fine.

6. Log In And Out Of The App

log in and log out of app

Perhaps you have the following issue: opening the app is possible, but it freezes right after you log into it.

In that case, the solution might be logging out of it and erasing your account details. Then, try logging in again.

Here are the precise steps:

  1. Open the app;
  2. Find the profile/account details;
  3. Log out of the app;
  4. Go to Solution #4 to clear the app cache;
  5. Open the app again;
  6. Log into it with your account credentials.
Tip: Also ensure your account details are correct. Moreover, check your email or your account on a browser to see if there are any restrictions on your account. Payment details may have been voided for some reason.

7. Update The TV Firmware

Instead of a problem with the app, it is possible that the problem lies in your TV’s firmware.

update the pluto tv firmware

For example, the TV has skipped an important update, which makes it somewhat incompatible with the new version of Pluto TV.

So let’s do the following:

  1. Navigate to the TV’s Settings;
  2. Open “Support” or “General” (depending on the TV model);
  3. Click on “Software Update”;
  4. Choose “Update Now”;

The checking should be quick. If the update is available, choose to install it.

Set Auto-Updates On

The best way to avoid certain issues is to set your TV to download all updates automatically.

Here is how you can activate the auto-updates:

  1. Head to the TV’s Settings;
  2. Select “Support” or “General” (depending on the TV model);
  3. Choose “Software Update”;
  4. Locate “Auto Update”;
  5. Toggle it on.

Update With USB

update with usb

Perhaps the problem truly lies in your TV, and it is glitched so that it can’t download new updates.

However, before resetting it, you can try updating through the USB port:

  1. Go to the Samsung Download Center;
  2. Select Product Type, TV, or search by model number;
  3. Locate the latest firmware for your TV model;
  4. Download it;
  5. Unzip the file;
  6. Transfer the unzipped content to a USB flash drive;
  7. Connect the flash drive to your TV;
  8. On the TV: Menu>Settings>Support>Software Update>Update Now.

After the update, you should check if the Pluto TV works. Also, if other features were not working, now you need to check if they have been re-established.

8. Reset The TV

Finally, it is possible that the problem with your TV can only be solved with a firmware reset.

However, we only recommend doing it if the software is also showing issues with other apps and functions. 

  1. Go to the “Settings”;
  2. Choose “General”;
  3. Select “Reset”;
  4. Inform the TV’s PIN (by default, it is 0000).

Reset Older Samsung TVs

reset the older samsung tv

If your Samsung TV is not from the past few years, its menus might be slightly different.

In that case, the steps to reset it will also change:

  1. Go to the “Settings”;
  2. Choose “Support”;
  3. Select “Self-diagnosis”;
  4. Confirm on “Reset.”

After the reset, ensure you can download your favorite apps again and log into your accounts.

Quick Recap

Now you already know what to do whenever you find the Pluto TV not working on Samsung Smart TV. Truly, the tips above also apply to other apps and issues you might face with your Samsung TV. If none work, you must contact Pluto TV or Samsung support!

If your issue has another source, check our other troubleshooting guides!

Read Next: Pluto TV Keeps Crashing? – Here’s How to Fix

Nicole B