onn roku tv netflix not working

Is the Onn Roku TV Netflix not working? We know why and how to make Netflix work! The Onn Roku TV has many built-in features that allow you to enjoy the best of TV and cinema.

But when Netflix doesn’t work, you miss out on a lot.

When the Netflix app doesn’t work on your Onn Roku TV, you will need to check some troubleshooting tips, such as restarting the system and router.

Moreover, you might need to manage the app’s files, clear the TV’s cache, or verify the Netflix account to ensure all is fine.

Let’s find out how to fix the issue!

Onn Roku TV Netflix Not Working – Learn 8 Solutions!

Solution #1: Restart/Power Cycle The TV

solution #1 restart/power cycle the tv

When you are the owner of the Onn Roku TV, you have two options if you wish to refresh its system.

First off, which might be easier, you can simply power cycle your TV the old way.

  1. Disconnect the TV from the wall while on;
  2. Wait a while;
  3. Plug it into the outlet;
  4. Power on the TV.

Soft Reset/Restart

However, you can also access the restart feature through the TV’s system.

Here are the steps:

  1. Press the “Home” button on the remote;
  2. Select “System“;
  3. Go to “System Restart“;
  4. Choose “Restart” and confirm.

Both options described above intend to refresh the hardware and software of your TV.

Depending on the reason behind the issue, each one might have different effectiveness.

Solution #2: Check The Network

solution #2 check the network

If you have just turned the TV on and tried to watch Netflix, perhaps the cause is your router/network.

Sometimes the problem is very easy and quick to solve, and all it takes is to observe some recommendations:

✅ Don’t keep the TV and router too far apart;

✅ Remember to mitigate interference, so don’t put too many devices between the router and the TV;

✅ Remember to connect the TV to the router to the 5GHz network. If you are unsure, now is a good time to check the TV’s network settings.

✅ If the above hasn’t helped, you can use an Ethernet cable to strengthen the connection.

Cycle The Devices

Suppose that the recommendations above still haven’t got the Netflix app to work.

In that case, you can do the following:

  1. Go to the TV’s network settings;
  2. Erase the data about the current connection;
  3. Turn the router off;
  4. Turn the TV off;
  5. Wait a minute;
  6. Turn both back on;
  7. Reconnect to the Wi-Fi.

That way, the connection should be refreshed, and any data issues will be solved.

Solution #3: Manage The App

solution #3 manage the app

Is Netflix not working on Onn Roku TV? The problem might lie in the app having corrupted files or being outdated.

First, you can check for a quick update.

  1. Locate the Netflix app;
  2. Check its options;
  3. Look for a “Check for updates” option;
  4. If available, download the updates.

Deactivate/Reactivate The App

However, the app might not have any recent updates to download. Also, the app might be integrated into Roku without the means to uninstall it.

Then do the following:

  1. Click the Home button on Roku;
  2. Locate the Netflix app;
  3. Press the star button;
  4. Select “Remove/Deactivate app.”

By doing the above, the Netflix app will be deactivated temporarily.


  1. Open the app section or app store;
  2. Locate Netflix;
  3. Activate it again.

Reinstall The App

Sometimes, though, the Netflix app is not integrated into the system. In such a situation, you can easily reinstall it to get rid of potentially corrupted files:

  1. Locate the Netflix app;
  2. Press the star button;
  3. Select “Uninstall app.”

After that, enter the Roku app store and download the Netflix app anew.

Solution #4: Clear The TV’s Cache

solution #4 clear the tv's cache

We should also consider the possibility that your TV’s cache is already full or has some corrupted data.

Unfortunately, Roku doesn’t allow users to clear a single app’s data. Instead, it is necessary to clear the whole system’s cache.

Here are the steps:

  1. Click the Home button on the TV remote;
  2. Move the cursor to the “Home” option on the TV;
  3. Click the “Home” button five times in a row;
  4. Click the “Up” button;
  5. Click “Rewind” twice;
  6. Click “Fast forward” twice.

After that, you might need to log back into Netflix with your credentials. But the app should work!

Solution #5: Check Your Account

solution #5 check your account

Depending on the type of error you are getting, it could be related to your account.

We should consider if the app freezes right after you log into it or if you open it but can’t watch anything.

In any of those cases, you should check these guidelines:

  • Open a browser and log into the Netflix app to check your payment method details. Perhaps your current associated payment method has some issues you need to solve.
  • Open your email and look for any notification from Netflix regarding your account’s status. Perhaps it’s been blocked due to suspicious activity, and you need to activate it again.
  • Ensure you use the correct login details to log into the Netflix app on your TV.
  • Log out and in again. That might get rid of corrupted data.

Solution #6: Verify The VPN

solution #6 verify the vpn

The issue here could vary depending on the place you live and your relationship with VPN usage.

If you live in a place where Netflix is supported officially, but you are using a VPN, then check the following:

  • Ensure that the VPN provider is not blocking Netflix from knowing where you are based. The Netflix servers could block you by assuming that you are accessing from an unsupported location.

Do You Live Somewhere Not Supported?

In the opposite situation, you might truly live somewhere Netflix doesn’t have access yet. In such a situation, VPNs do wonders.


  • Ensure you have set up your VPN for a region where Netflix is supported.
  • Once you have done that, create a Netflix account set up for the region you are simulating.
  • Set up the VPN in a way Netflix can access your new virtual address so it allows you to access its content.

Solution #7: Check The TV’s Storage

solution #7 check the tv's storage

Some apps on your TV could also stop working properly because the TV’s storage is already full.

For example, if your TV allows, you might have too many apps downloaded, shows recorded, or even other files.

Here is a quick way to check:

  1. Go to the menu;
  2. Locate the Settings;
  3. Enter “My TV,” “System,” or anything similar;
  4. Choose “About“;
  5. Select “Storage“;

Roku TVs usually have 8GB of total storage available. That means you should use up to 7GB of it, leaving at least 1GB of free space.

If you don’t leave at least that much, the TV’s processor will have difficulty opening apps, and some apps will downright crash

Solution #8: Update The TV’s Firmware

solution #8 update the tv's firmware

The issue happening on your TV could also be its firmware’s fault.

Perhaps the firmware hasn’t been updated in a few months, even though the last version is already available.

Do you suspect that’s the case?

Then do the following:

  1. Locate the TV’s Settings;
  2. Select the “System” menu;
  3. Head to “System Update“;
  4. Choose “Check Now“;

In a few seconds, you will learn whether an update is available. If it is, simply download it and try to open the Netflix app afterward.

Quick Recap

The Onn Roku TV Netflix not working will prevent you from having a good time. But it doesn’t need to be that way after checking all the solutions listed.

However, if you can’t make the app work, contact Netflix support! They should help you find deeper issues and solve them.

Do you need more guidance with Roku or Netflix? We have many articles for you!