roku app not connecting to tv

When the Roku app not connecting to TV, there are quite a few reasons why!

Connecting the Roku app to your TV device requires multiple compatibility factors to be met. In this guide, we’ll learn all about the possible causes of the issue as well as how to fix them.

When the Roku application fails to connect to the TV, it’s safe to assume that there is a problem with the internet connection.

It is also possible that a particular setting on your Roku or the device is also impacting the pairing so a thorough inspection is required.

Keep reading to learn more!

Why Is My Roku App Not Connecting To My TV – Top Reasons!

reasons why roku app not connecting to tv

The Roku application comes in handy when you’re in no possession of a Roku remote.

The mobile app allows for controlling the Roku playback that you see in the associated television, through the in-built digital Roku remote.

Reasons Why Roku App Not Connecting?

  1. The network access is restricted
  2. Different WiFi threads are used
  3. Outdated firmware of the Roku app
  4. Temporal outage with your WiFi
  5. Existing interference in the setup
  6. Software fault with the Roku device
  7. An issue with the connecting device

Important Notice!

To take part in most of our solutions, you’ll need a remote control for your Roku.

Many of the instructions and steps require you to access a tab within the settings, that’s mandatory for connecting the Roku app. Ensure that you can navigate through the Roku device menus!

Can’t Connect Roku App to TV – Easy Solutions!

Note: Follow the order of our steps and instructions to troubleshoot more efficiently!

1. Check the Network Access on Roku

check the network access on roku

Restricted network access may prevent your Roku app from connecting to the TV and vice versa.

Adjusting this setting will alter Roku’s connection preferences and decline connection requests from unknown sources, paired to the same WiFi network (your connecting device).

  • You must make sure that the network access is set to “Default” or “Permissive”

Here’s how to adjust the network access on Roku:

  1. Navigate to the Home page on your Roku.
  2. Navigate and enter the device’s Settings.
  3. Go to “Network” and then “Set up connection”.
  4. Select the network you’re already paired to.
  5. Go to “Advanced System Settings” > “Network Access”.
  6. Set the feature to “Default” or “Permissive”.
Info: The “Default” setting for network access is considered the best, as it balances between security and permissions. 

Selecting “Permissive” will allow all types of devices to interact with your Roku through the network.

2. Ensure the Same Network is Used

ensure the same network is used

When connecting the app to your Roku, both the connecting device and the streaming player must be on the same network.

The Roku app uses network detection technology, to locate and connect with your Roku device wirelessly.

  • Ensure that both your connecting device and Roku are on the same WiFi

This specifically applies to users who have multiple WiFi networks throughout their households so connect both your devices to the same thread.

In addition, ensure that you’re using the same 2.4 GHz WiFi frequency of your network router for better reliability.

Stop Device’s Mobile Data!

In order for your Roku app to connect to your Roku, it’s important for both devices to use the same WiFi network, as we’ve already clarified.

Well, sometimes when the WiFi is weak, and our mobile data is enabled, the device switches automatically and interrupts the Roku pairing.

So, simply go into your device’s settings and temporarily disable the mobile data!

3. Power Cycle your Network Router!

power cycle your network router

The Roku application requires an active and reliable internet connection on both your Roku device and the connecting device.

Thus, you should reboot the network router, just in case there’s a temporal WiFi problem that prevents the Roku app from working properly.

Follow these instructions to reboot the network router in easy steps:

  1. Press the power button on the router.
  2. Wait for the device to shut down.
  3. Unplug the power cord of the router.
  4. Wait for about 40-50 seconds.
  5. Reattach the power cable to your router.
  6. Turn on the device and test the pairing.
Info: Be aware that while your router and network are offline, none of your connected devices will have internet access. 

It’ll take approximately 2 minutes for the router to come online!

4. Update the Roku Application!

update the roku application

One of the reasons that the connection request of the Roku app has been denied by your streaming stick is an outdated firmware version.

The connecting device (your phone) requires the latest version of the Roku app in order to communicate with your streaming device. 

Here’s how to update the Roku app on your device:

  1. Navigate to “Settings” on your Roku.
  2. Enter the “Applications” tab.
  3. Scroll down and locate the Roku app.
  4. Highlight the Roku application.
  5. Choose “Check for Updates”.
  6. Press the “Update” button.
Alert: Roku requires a valid internet connection to download application updates!

5. Clear Roku’s Cache Data

clear roku's cache data

As we progress through the guide, next we need to clear the cache of your Roku.

This is a standard troubleshooting method and the downside is that you’ll be signed out from the account.

Here’s how to clear the app cache on your Roku:

  1. Select “Home” from the main menu of Roku.
  2. Press Home 5 times.
  3. Press Up once.
  4. Press Rewind 2 times.
  5. Press Fast Forward 2 times.
  6. This should clear the cache!

Try This Also!

This combination of buttons should clear the cache of your Roku but if nothing happens, go to Settings > Applications > “Cache” > “Clear Cache/Data”.

Then you’ll be signed out so you need to log into your account and check whether the pairing would work!

Tip: Clearing the cache at least once a month will improve the performance of Roku!

6. Reboot the Connecting Device!

A fault with your mobile device or any other source issue could be preventing the Roku app not connecting to TV.

A simple reboot should eliminate any permanent problems that are causing the connection to break down.

reboot the connecting device
  • Hold the “Power” button on your device and select “Shutdown”!

It’s important to completely turn off your Roku app device, and after a short 30 seconds, turn the source back on.

This way all processes will refresh and then you need to verify that the mobile device is still connected to WiFi after the restart.

Reminder: Don’t forget that you need to connect to the same WiFi as your Roku!

7. Reinstall the Roku Application!

If Roku’s mobile platform is still causing trouble with the pairing to the TV, your best course of action is to uninstall the app and then download it again.

reinstall the roku application

Perhaps any deep issues with the application’s data are preventing the pairing so follow the steps below:

  1. Go into Settings on your connecting device.
  2. Press on “Applications”.
  3. Locate the Roku app and highlight it.
  4. Choose “Uninstall” to remove the app.
  5. Wait for the Roku app to be uninstalled.
  6. Download the platform from the App Store.
Note: Download Roku only from official sources such as Google Play Store and App Store!

8. Return Roku to Initial Settings!

To resolve the connectivity problem between your device and the Roku TV, factory resetting the Roku is perhaps the best way to approach the problem right now.

Assuming you’ve tried everything else from the guide so far, resetting Roku is your only valid option remaining.

return roku to initial settings
  • The factory reset process erases all software data and user settings!

Follow the steps below to perform initialization on your Roku:

  1. Press the “Home” button on the remote.
  2. Navigate to the “Settings” tab.
  3. Press on the “System” button.
  4. Choose “Advanced System Settings”.
  5. Select “Factory Reset” and choose the type.
  6. Follow the on-screen instructions.
Info: If you’re confused about what “Reset Type” is, how would the factory reset affect the information on your Roku. 

If you keep sensitive data that you don’t want to be deleted by the reset, there’s a “Partial Reset” option and the contrasting “Reset Everything” option.

Need More Help?

In case none of the steps above managed to help in solving the issue, the next course of action would be to contact Roku Customer Service.

You’ll need to report your problem and don’t forget to share what you’ve already tried in this guide to save as much time as possible!

Quick Recap:

In conclusion, when the Roku app not connecting to TV, the issue can be fixed easily by inspecting the internet and WiFi frequency of both units.

It’s also important to clear the Roku cache data to ensure that the app and TV’s firmware are up to date!

Nicole B