roku app not connecting to tv

Are you trying to find a guide that can help you with the dilemma of your Roku app not connecting to TV?

Can’t you find the best and the most effective step-by-step troubleshooting guide to help you with it?

Don’t dwell on it too much because, in this guide, we’ll help you with your problem! We’ll resolve the issue of your Roku TV not connecting to the app and vice versa!

To fix the issue, you first want to check if your Roku TV has the Default or Permissive setting to utilize the app. After that, check if the Roku TV is connected to your home WiFi network. Then, double-check if your phone is under the same network as the Roku TV.

Restart your mobile device, your television, and your router/modem.

Why Connect Your Roku App to Your Television?

You might be wondering, why should you bother connecting your app to your television?

Should your application be connected and duly linked to your television, you can use your mobile device as the remote of the Roku TV.

When you have it connected, you can use it to control and toggle the volume up and down, you will be able to view antenna TV channels, switch and change the inputs, do voice commands to control Roku-powered devices, and many more!

But many users have reported that they’ve experienced quite a few problems in linking the two.

Reasons Why the App Won’t Connect to the Roku Device

There could be a few factors at play on why your app wouldn’t connect to your TV. Some of the most common reasons include:

Different Network Connections

This is the most typical reason why your devices aren’t linking or connecting together. In order for them to see each other and communicate successfully, they need to be on the same network.

Your Mobile is Connected to a VPN

The next most common reason is that your mobile device is using a VPN or a Virtual Private Network.

Since VPNs usually hide your IP by routing all of your traffic, the Roku TV might not be able to see it.

So, disable the VPN on your mobile device or your computer.

Your Roku TV is Using a Public IP Address

This problem is most often solved by your internet service provider (ISP) or the network manager.

Your Roku TV needs to have a private IP address and usually happens when you don’t have a router in your network.

Without further ado, here’s the fix if your Roku TV is not connecting to the app!

The AP You’re Using Has Isolation Enabled

In case you don’t know what it is, access point or AP isolation is the act that restricts device communication on a wireless network.

It’s the rarest occurrence so this might not be what your problem is. If it is, though, contact your ISP so they can send a technician over to help you.

Guide to Fix Roku App Not Connecting to TV

roku tv not connecting to app

You would need this guide if you’re not able to find your Roku TV via the application as a list of devices within the network or if the remote control feature isn’t functioning properly or controlling the television.

Here’s a detailed step-by-step guide on how you can fix this particular problem.

Step 1: Check Network Access

The first thing you want to do is to make sure that your Roku TV’s Network Access setting is set to be at the Default or Permissive setting.

What this means is that it’ll allow the mobile application to have access to the TV, and vice versa.

NOTE: Most users just choose the Default setting because it’s the basic setting. Choosing the Permissive one is more advanced and more technical.

Step 2: Check Roku TV’s Wireless Network Connection

What you want to do next is to check if the Roku TV is connected to the correct WiFi network.

If you have multiple modems/routers within your home, you need to make sure that both devices are on the same network.

On your Roku TV, go to Settings > Network. Your television will check for all available wireless connections.

Then, connect it to your home WiFi or the exact router/modem you want to use.


If the television has previously been connected to a network, it’ll automatically give you a list of all available wireless networks that are within range.

If not, you’d have to press on Setup a New Wireless Connection.

Choose the network you want to connect to and input the password for it. Double-check if it’s correct so you can avoid going back and forth.

You will know that the connection was successful when it gives you the three (3) checks. Moreover, you’ll see Status: Connected when it redirects you back to the settings page.

Step 3: Check Mobile Phone if Connected to the Same Network

Now that you were able to connect your television to the network, it’s time to check if your phone or your mobile device is connected.

For Android devices, go to Settings > Connections > Wi-Fi. You will immediately see which network you are connected to, the name will be highlighted in blue.

For iPhones, go to Settings > Wi-Fi. Akin to Android devices, you should immediately see which network you are connected to.

If this is not the network where your television is connected, click on Wi-Fi and choose from the list of the networks within range.


If you don’t see the network, turn airplane mode on for about 15 seconds. While turned off, try to get nearer to the modem or the router, then turn it back on.

Now that you see it, click on it and input the password for the network.

You will see that it’s duly connected when you see the WiFi symbol on the top right part of your phone (Androids) and top left (iPhones).

Step 4: Force Restart Roku TV

The next thing you want to do is to force restart your Roku TV.

To do this,

  • Press on the [HOME] button five (5) times
  • Then the [^] button once
  • [<<<] twice
  • And [>>>] twice

When you do this, your screen will freeze for a moment, about 30 seconds, then it will turn off.

When it turns off, don’t do anything, let the television power up by itself.

Step 5: Power Cycle Phone

While that’s happening, you can simultaneously do the next step, which is to power cycle your phone, too.

Power cycling is just the act of powering your mobile device off and turning it back on again.

Step 6: Manually Connect App to Roku TV

Now, you would want to manually connect to your Roku TV. You can do this by clicking the three (3) dots with a circle and clicking on Connect Manually.

From there, you’ll be asked to enter or input the IP address of your Roku device. To view this, on your Roku TV, go to Settings > Network > About.


By now, you should have the best and the most effective solution on how you can connect your application to your Roku TV!

The fix for your Roku app not connecting to TV isn’t actually hard – and you don’t really need to be an expert to resolve it. You can do it on your own!

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Nicole B