hisense roku tv youtube not working

Is your Hisense Roku TV YouTube not working? We have many suggestions to fix it!

YouTube should run fine on the Hisense Roku TV since the system can run any streaming platform.

When it doesn’t work, you need to suspect some culprits.

If Hisense Roku TV YouTube is not working, restart the TV, clear the cache, reinstall the app, check your account, manage video settings, or even update/reset the firmware.

Hisense Roku TV Youtube Not Working – 10 Working Solutions!

Solution #1: Assess The Network

assessing the network

Is YouTube not working on Hisense Roku TV? Some issues on your network/router could cause the problem.

Perhaps your TV is not receiving enough data from the router.

Here are some ways of fixing it:

  • Move the router closer to the TV.
  • Check if there are too many devices between the TV and router, and move those away.
  • Go to the TV’s network settings and check if it is connected to the router’s 5GHz network.
  • Use an Ethernet cable to connect the router to the TV if possible.
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Restart The Connection

Moreover, perhaps it is necessary to reset the network data on your TV.

Here is how you do it on Roku:

  1. Go to the TV’s network settings.
  2. Erase the data about the current connection.
  3. Turn the router off.
  4. Turn the TV off.
  5. Wait a minute.
  6. Turn both back on.
  7. Reconnect to the Wi-Fi.

Solution #2: Cycle/Restart The Device

restarting the device

Have you ever used the “Restart System” option on your Roku TV? Or the power cycle feature? Both are supposed to help owners when some application crashes or the TV randomly works oddly. 

The power cycle is very easy to perform:

  1. Disconnect the TV from the wall while on.
  2. Wait a while.
  3. Plug it into the outlet.
  4. Power on the TV.
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How To System Restart

If the power cycle can’t handle the issue, a system restart could be the answer:

  1. Press the “Home” button on the remote.
  2. Select “System.”
  3. Go to “System Restart.”
  4. Choose “Restart” and confirm.

Solution #3: Reinstall The App

reinstalling the app

Other times, the issue isn’t in the TV’s hardware or software. Rather, the issue is entirely the app’s fault.

For example, there could be corrupted files, or the app, for some reason, hasn’t been installed correctly. 

Do this:

  1. Locate the YouTube app.
  2. Press the star button.
  3. Select “Uninstall app.”
  4. Go to the Roku app store.
  5. Look for YouTube and install it.
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Next, check if you can access the app without major trouble.

If YouTube Can’t Be Uninstalled

Okay, we understand that the YouTube app is sometimes integrated into the system. Thus it can’t be uninstalled, only deactivated. 

Here you go:

  1. Click the Home button on Roku.
  2. Locate the YouTube app.
  3. Press the star button.
  4. Select “Remove/Deactivate app.”

By doing the above, the YouTube app will be deactivated temporarily.


  1. Open the app section or app store.
  2. Locate YouTube.
  3. Activate it again.

Solution #4: Verify Your Account

verifying your account

Are you sure that everything is fine with your YouTube account? Suppose that you open the app, but it doesn’t crash. Rather, you can’t watch or look for anything on the platform. 

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Do this:

  1. Open a browser and log into YouTube.
  2. Check your account details.
  3. Look for any notifications, messages, and possible blockages.

Suppose you don’t find anything on the YouTube site. In that case, you might want to check your email associated with it (probably a Gmail account, right?). 

Try A Different Account

Even if you are unsure whether the issue concerns your account, it is worth trying to log in with a different one. That’s if the app doesn’t crash right away, of course. 

Do this:

  1. Open the app and go to the account details.
  2. Log out of your account.
  3. Log in with a different account, or don’t use any account.

If the issue isn’t account-related, let’s check other possible solutions below.

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Solution #5: Clear The Cache

clearing the cache

TVs nowadays build cache for the many apps you have installed on them.

That way, your account details, preferences, and other important data are saved.

Over time, however, such data is too much for the TV to handle, or it can get corrupted. 

Thus, it is time to clear the cache:

  1. Click the Home button on the TV remote.
  2. Move the cursor to the “Home” option on the TV.
  3. Click the “Home” button five times in a row.
  4. Click the “Up” button.
  5. Click “Rewind” twice.
  6. Click “Fast forward” twice.

After clearing the cache, we suggest you restart the TV and try the YouTube app again.

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Solution #6: Solve VPN Issues

solving vpn issues

The problem with your YouTube app could stem from your VPN configurations.

For example, the VPN protects your network and generates a different type of identity.

Sometimes, the data is not shared correctly with apps, and the signal is blocked.

  1. Open your VPN client.
  2. Check what devices are covered by the service.
  3. If possible, disable the VPN client only for your TV.

If not possible, you must change some settings and add the YouTube address as an exception. 

Note: Moreover, you might need to ensure that your VPN still assigns your location as one that YouTube doesn't block.

Solution #7: Check The Terms Of Service

checking the terms of service

Similarly to Solution #4, your use of YouTube may have violated some of the terms of service.

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In that case, you must contact your email account and verify for YouTube notifications. 

If your account has been suspended, you need to do the following:

  1. Access the form sent in the notification.
  2. Explain in all detail why you think there is an error in the account suspension.
  3. Send it.
  4. Wait for an answer.

The response can take a while. Even so, you shouldn’t send more than one form.

In the meantime, you should use a different account or access the YouTube app without any account.

Solution #8: Check Your Video Settings

checking your video settings

Before assuming more tragic solutions, we should consider the video settings in place.

Some video settings might make it more difficult for the TV to process YouTube’s video data. 

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So let’s adjust them:

  1. Press the Star button on the remote.
  2. Locate “Picture Mode.”
  3. Change between picture modes and check if anything changes.

Check Advanced Settings

If necessary, you can also access the Advanced Picture Settings and change any of the following:

  • Dynamic contrast
  • Backlight
  • Brightness
  • Contrast
  • Sharpness
  • Color
  • Tint
  • Color temperature

If changing any of the above makes a difference, we could assume that your TV has a software or power issue.

For example, does changing to a less energy-consuming mode improve the experience? Then you need to check if your TV is receiving enough power.

Solution #9: Update The TV’s Firmware

updating the tv's firmware

Finally, the issue that makes YouTube and so many apps on your TV crash/not work at all could be located on the TV’s firmware.

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The solution for that starts by updating the firmware to its latest version.

Here is how:

  1. Locate the TV’s Settings.
  2. Select the “System” menu.
  3. Head to “System Update.”
  4. Choose “Check Now.”

If an update is available, you must allow the TV to install it. After that, check how YouTube and other apps behave.

Solution #10: Reset The TV

resetting the tv

If nothing has helped the situation so far, it might be necessary to factory reset your Hisense Roku TV.

Here are the steps:

  1. Locate the TV’s settings.
  2. Enter “Device preferences.”
  3. Choose “Reset.”
  4. Confirm on “Factory data reset.”
  5. Choose “Erase everything.”
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Unfortunately, the resetting process wipes all your data. You will need to set all of your configurations again later.

Quick Recap

Hisense Roku TV YouTube not working could involve many factors, all of which can be solved in a few minutes.

As long as you have patience, the guide above should help you make your TV work like brand new.

More doubts about the Roku TV functionalities? Then read more on the site.