alexa can't find my location

Wondering why Alexa can’t find my location? We have got you covered!

Many users have reported that when they set up Alexa’s location or ask for the weather, its location does not work.

No worries, if you’re experiencing the same issue with your Alexa, keep reading the guide and remain invested to learn how to solve the issue permanently! 

Location on Alexa does not work due to different factors, such as device or app glitches, changes in router proxy settings, incorrect location setup, and many others.

The solution only involves simple troubleshooting that has to cover all suspected possibilities.

So, let’s troubleshoot Alexa… 

How To Fix When Alexa Can’t Find My Location?

Tip: Try all the following ways to troubleshoot your Alexa device location issue!

1. Check Your Device Location

check your device location

Check that your mobile device’s location settings are turned on and that the Alexa app has permission to access your device’s location.

This is important because the Alexa app may be unable to access your location, which is why you are unable to set up on Alexa.

Here is how to check for the device and Alexa app location permission:

For Android Devices:

  1. Navigate to your device Settings.
  2. Scroll down and tap on the Location.
  3. Tap on the toggle to turn it to the ON position.
  4. Next, scroll down to find the Amazon Alexa app.
  5. Make sure the toggle is set to the ON position.

For iPhone Devices:

  1. Navigate to your device Settings.
  2. Tap on the Privacy & Security.
  3. Tap on the Location Services.
  4. Tap on the toggle to the ON position.
  5. Next, scroll down to find the Amazon app.
  6. Ensure that the toggle is set to ON position.
Tip: In case the changes don't solve the issue instantly, reboot your device!

2. Power Cycle Alexa & Device!

power cycle alexa and device

One quick and effective solution is to restart your Alexa device.

Maybe the location access in your mobile device is having issues, or simply the Echo speaker is currently glitched, which is why rebooting both instances is the best next step!

Here is how to restart the Alexa (Echo) device:

  1. Turn OFF the location from your mobile.
  2. Wait for a second and turn the location back on.
  3. Next, locate the Alexa Echo power adapter.
  4. Unplug the adapter from the power outlet.
  5. Wait for at least 30 seconds.
  6. Plug the adapter into the power outlet.
  7. Check if Alexa’s device location is working.

If your Alexa location is still not responding, move on to try the other ways!

3. Re-Setup the Alexa Location!

re-setup the alexa location

It is important that you correctly configure and save the location in Alexa. However, sometimes even if you have properly configured the device location, the location may still not work.

Don’t worry, all you have to do is delete the saved location and then re-set up your device.

Note: Make sure that the ‘Location Permission on your mobile is turned on!

Here is how to re-setup Location in Alexa device:

Step #1 Delete The Location From Alexa:

  1. Open the Amazon Alexa app.
  2. Tap on the Devices tab from the bottom right corner.
  3. Tap on the Echo & Alexa from the top.
  4. Tap on your Alexa device.
  5. Tap on the Device Location.
  6. Tap on Edit from the top right corner.
  7. Then delete the current address by removing all details.
  8. Tap on Save from the top right corner to save the changes.

Step #2 Setup The Location In Alexa:

  1. Open the Amazon Alexa app.
  2. Tap on the Devices tab from the bottom bar.
  3. Tap on the Alexa & Echo device.
  4. Tap on the Device location.
  5. From the top, type in the search box.
  6. Tap on the Advanced Search
  7. Fill in all fields including street address, apartment, etc.
  8. Then tap on Save to confirm the changes.
Tip: If you don't have a value for the apartment/ suite/ unit, add a "n/a" placeholder to save the address!

4. Update the Amazon Alexa App!

update the amazon alexa app

The Alexa app regularly gets updates with bug fixes and new features, so make sure you have the most recent version of the Alexa app on your phone.

This will ensure the best possible performance as well as latest updates to maintain the location accessibility for the device. 

Note: Make sure to update the Alexa app to get the most out of your Alexa device!

Here is how to update the Amazon Alexa app:

  1. Open the App Store or Play Store on your mobile device.
  2. Enter the Amazon Alexa app in the search bar.
  3. Tap on the app when it appears.
  4. Check if there is any Update button available.
  5. If an update is available, tap on the Update button.
  6. Wait for the update until it downloads and installs completely. 
  7. Once the update is done, launch the Amazon Alexa app.
  8. Also, double-check the location setup for the device.
  9. Then check if the location on Alexa is working…

Ask Alexa For Location?

After updating the Alexa app then ask “Alexa what is my location” to see if it responds. If your Alexa device is still not finding the location, try many other ways from this guide!

5. Inspect for Address Duplication

inspect for address duplication

When two or more devices are configured on the same Amazon account and Alexa with the same location, it often causes issues with the device’s functionality.

Don’t worry, you won’t have to do anything technical since the solution is quite simple.

  • All you have to do is ensure that the Amazon account on Alexa is not signed into any other device! 

Once you’re sure that there is no account duplication and that your location is set on Alexa, test the location on Alexa to see if it’s working by asking for the weather in your current location.

Tip: Ask Alexa “What’s the weather in my location?”.

6. Reinstall the Amazon Alexa App!

reinstall the amazon alexa app

If still Alexa does not know my location, the next step is uninstalling and reinstalling the Alexa app.

Sometimes the Alexa app will produce unknown bugs that prevent it from accessing your device’s location and WiFi connection and the clean installation always helps!

Here is how to reinstall the Amazon Alexa app:

Reinstall Alexa For Android Devices:

  1. Long press on the Amazon Alexa app.
  2. Keep holding the icon and drag it to the trash.
  3. Release the Alexa app to uninstall it.
  4. Next, open the Google Play Store.
  5. Search for the Amazon Alexa app.
  6. Tap on the Install button.
  7. Wait for the completion of the app installation.
  8. Add your Amazon account details.
  9. Set your current location on Alexa.
  10. Test… 

Reinstall For iPhone Devices:

  1. Press and hold on to the Amazon Alexa app.
  2. Then press on the Remove app icon.
  3. Open the App Store for iOS devices.
  4. Search for the Amazon Alexa app from the search bar.
  5. Tap on the Download button or cloud + arrow.
  6. Wait for the end of the installation.
  7. Insert your Amazon account details.
  8. Set your current location on the Amazon Alexa app.
  9. Test… 
Note: Uninstalling the Alexa app from your device permanently erases ALL settings and configuration!

7. Reset your Amazon Echo Device!

reset your amazon echo device

Sometimes when nothing else helps, the best way to resolve a location glitch with your Amazon Echo device is by performing a factory restoration.

The factory reset will surely disconnect your Echo from the Amazon Alexa app but will remove all impermanent bugs!

Reminder: Resetting your Echo will also unpair all connected Bluetooth devices!

Here is how to reset the Amazon Echo Alexa device:

  1. Press and hold the Microphone OFF + Volume down!
  2. Keep holding the buttons for about 20 seconds.
  3. Wait until the light ring turns off and on again.
  4. As Alexa shows the blue light, it is in setup mode.
  5. Then open the Amazon Alexa app.
  6. Add your Amazon account details.
  7. Follow the on-screen prompts to set up your device.
  8. Set the location for the Echo in the Alexa app.
  9. Ask Alexa for your location to test whether this worked.

Need More Help?

In case nothing helps, the next step is to contact Amazon Support for assistance. Share with the support representative what you’re facing and what you’ve already tried for best assistance!

Quick Recap:

When Alexa can’t find my location, make sure to turn on your device location, restart the mobile and Alexa Echo device and re-setup the location settings.

The next step is to update the Alexa app and in case nothing helps, perform a clean app reinstallation. 

Read Next: Can You Play Alexa And A Bluetooth Speaker At The Same Time?

Nicole B