Is Your Gosund Smart Plug Offline? – (Quick Fix Guide)

What to do when facing the Gosund Smart Plug offline? Check all the fixes below!

The Gosund Smart Plug can turn many of your regular devices and outlets into smart devices to help automate your home!

It is even compatible with Google Home, Alexa, and so on. But what is behind its persisting offline status?

When your Gosund Smart Plug is offline or won’t connect, check network-related settings and verify the firmware is current or uncorrupted; if not, reset the device.

We will assist you in finding what the problem is and how to fix it!

Gosund Smart Plug Offline – Check 8 Solutions!

Solution #1: Ensure A Strong Connection

Sometimes, the app responsible for the Gosund Smart Plug says “offline.”

The first thing you must try to solve is the connection between your router, phone, and Smart Plug.

The phone is used for the first connection and to check the device’s status. So, something is wrong somewhere. 

Do the following:

1. Go to the Google site and look for “internet speed test.” Test your connection and see if you are receiving what your ISP provides. If not, restart your router.
2. Disconnect your phone from the Wi-Fi and connect it again.
3. Move the router closer to the Smart Plug or vice-versa.

Solution #2: Check The Wi-Fi Frequency

It’s possible that you’ve encountered connectivity issues with the Gosund Smart Plug, such as frequent disconnections or difficulty in locating the device within the app.

These issues often stem from using the incorrect Wi-Fi frequency. The Gosund Smart Plug operates on the 2.4GHz frequency. 

Here’s a straightforward solution:

1. Open the Gosund app.
2. Navigate to the Devices section.
3. Select your Gosund Smart Plug.
4. Disconnect it from the app.
5. Access your phone’s Wi-Fi settings.
6. Switch to the 2.4GHz frequency.

After making this adjustment, return to the Devices section in the app and reconnect your Gosund Smart Plug.

This ensures the device is correctly configured to work as intended.

Solution #3: Adjust The Router’s DNS

Is the Gosund smart plug showing offline? Changing the DNS can resolve connectivity issues, particularly for devices sensitive to incorrect DNS configurations.

This may include automatic addresses or default settings provided by your ISP. 

To make this adjustment:

1. Enter your router’s IP address into a web browser.
2. Access the DNS settings.
3. Set 8.8.8.8 as the primary DNS and 8.8.4.4 as the secondary DNS.
4. Save the changes and exit.

Your router will restart, and if it doesn’t do so automatically, perform a manual restart. Following this adjustment, the Gosund Smart Plug should maintain a stable connection.

Solution #4: Disable Some Advanced Settings (On The Router)

Contemporary routers offer numerous advanced Wi-Fi configurations for optimizing your network in various environments.

However, some of these settings can cause interference if not properly configured.

If standard settings prove ineffective for your home, consider the following steps:

1. Enter your router’s IP address into a web browser.
2. Access the router’s advanced Wi-Fi settings.
3. Look for settings such as Band Steering, Smart Connect, Whole-Home Wi-Fi, Wi-Fi Optimization, and Channel Optimization.
4. Turn each one off individually to assess their impact.

Tip: Be aware that router settings and naming conventions vary among brands; for example, Band Steering is typically offered by TP-Link routers but may be named differently by other manufacturers.

Solution #5: Eliminate Channel Interference

Various interference factors can affect device connections, including physical obstacles like thick walls and furniture.

You should also check if there are too many devices in the area, in a way that there is not enough data available for your Smart Plug.

Further, channel interference caused by neighboring routers can also impact your network. 

Here’s how to mitigate it:

1. Install NetSpot software on a MacBook or Windows PC.
2. Launch the software and scan for active channels.
3. Identify frequently used nearby channels.

How To Change The Channel?

If your neighbors are on the same channel as you, consider changing your router’s channel to reduce interference:

1. Find your router’s IP address on its label.
2. Open your web browser and enter the router’s IP address.
3. Access “Wireless settings.”
4. Choose “Channels” for the affected frequency.
5. Select a channel with less neighboring activity.
6. Save the settings. 

Your router will restart and implement the new settings, allowing the Gosund Smart Plug to function correctly.

Note: You should notice an overall improvement in your home devices when they need to access a lot of data at once.

Solution #6: Test A Different Router

If you have access to a different router, consider using it whether you’re dealing with an existing connection problem or setting up a new one.

That way, you will find out if the problem is in your router or somewhere else.

Here is how to ensure the best connection with the new router:

• Ensure the router supports a 2.4GHz network.
• Make sure your phone connects to the 2.4GHz network during the setup.
• Configure the DNS settings correctly, as detailed in Solution #3.
• Position the router and the device (Gosund Smart Plug) in close proximity.
• Once connected, check the device info within the app to verify the received dBm signal strength.
• Check the connection speed on Google Quick Test.

Solution #7: Update The Firmware

Is your Gosund Smart Plug falling offline only after a while? In that case, we should suspect the firmware is outdated.

If it lacks a lot of important data, it can’t maintain a steady connection with the internet or receive commands from the app. 

Here is what you will do:

1. Restart the Smart Plug by unplugging and plugging it into the wall again.
2. Locate the device on the app’s home screen.
3. Access the device settings by tapping on the specific devicel
4. Look for a “Firmware Update” or “Check for Updates” option
5. Tap on it to initiate the update.
6. Follow the on-screen prompts to download and install the firmware update.
7. Wait for the update to complete (it may take a few minutes).

Simply ensure your smartphone remains connected to the same Wi-Fi network as the smart plug during the updating process.

Note: Perhaps unplugging and plugging again will already trigger the device to look for a firmware update. So try that whenever the Smart Plug shows glitches!

Solution #8: Reset The Plug

The ultimate solution for addressing issues with a smart device that’s not functioning correctly is to perform a factory reset.

That entails wiping all Wi-Fi and phone connection data.

To reset your Gosund Smart Plug, you need to remove it from the app and then reset it physically.

How To Remove From The App?

To remove a device from the app, follow these steps:

1. Launch the Gosund app.
2. Tap the device on the home screen
3. Tap the edit icon to access the device control panel.
4. Scroll to the bottom of the page.
5. Tap “Remove Device” or “Remove Device – clear data.”
6. Confirm your choice.

After that, the device should no longer show up in the app.

Reset With Physical Button

After removing the device, perform a reset:

1. Plug the device into a standard power outlet (not a dimmer).
2. Press and hold the reset button for 5-10 seconds.
3. The status LED indicator will blink rapidly, indicating it’s in pairing mode.
4. Reconnect the device using the Gosund app.

How To Connect

Now that your device is reset, it is important to follow all the correct steps to set it up:

1. Plug in the Smart Plug.
2. Put it in pairing mode.
3. Open the app.
4. Tap the “Add device” icon.
5. Choose “Electrical Outlet” or a similar option.
6. Enter your Wi-Fi network name and password.
7. Assign a name or location to the device.

Then, test the Smart Plug’s remote control functionality through the app.

Quick Recap

You will face your Gosund Smart Plug offline after network changes or outages, but you can fix it within a few minutes.

Most solutions revolve around locating the correct network setting to change.

On the other hand, the device’s firmware is outdated or corrupted, and you need to do something about it!

The blog is filled with articles to help you enjoy many smart plugs!