geeni cloud storage not working

What to do when you find the Geeni Cloud Storage not working?

Geeni offers cloud storage for a reasonable price for users to store a lot of footage without overloading SD cards.

When the Geeni cloud storage is not working, you must check your internet connection, storage limit, and account details (payment info). Other helpful troubleshooting steps include restarting your phone, power cycling the camera, resetting it, updating its firmware, or reinstalling the app.

As you can see, it is possible to get the Geeni cloud storage back to work. The only situation when it won’t get back to work is if the servers are down.

In that case, a notification should probably show up. However, if that is not the case, follow the guide below!

Geeni Cloud Storage Not Working – Reasons

why geeni cloud storage not working

Is Geeni camera cloud storage not working? That is a tough situation as you cannot back up your recordings.

There might be several reasons behind it, and each one will call for a different solution.

As always, let’s begin by checking the most common causes behind such an issue.

Having clarity about that usually gives you some food for thought, making the troubleshooting process quicker.

Poor Internet Connection

You must ensure your connection is stable and can upload data.

Storage Limit Reached

All cloud subscriptions have a storage limit. If you reach that limit, you won’t be able to store more videos.

Firmware Issues

Perhaps your camera hasn’t been updated, and it keeps failing to communicate with the servers when it tries to upload new recordings.

App Issues

Since you command the cloud upload from the app, it might be that the app is malfunctioning.

How To Fix Geeni Cloud Storage? – Best Methods

how fix the geeni cloud storage

We understand it is very frustrating when the Geeni cloud storage suddenly stops working.

That means you might lose some footage that you’d like to record. Some footage might be important, or you simply like to keep everything stored for security measures.

Then, check how to quickly get the Geeni cloud storage back to work.

Method #1: Check The Internet Connection

Every time an online service fails, the standard first thing you must do is check your internet connection.

An easy way to check it without immediately heading for the router is by trying to download files on your phone or computer.

When the whole network is jammed, the above won’t work. Also, sites will take too much to load or won’t load at all.

The same is true for every app and online functionality you rely on.

check your internet connection

If that is the case, do the following:

  1. Find your router’s power button;
  2. Press it until all lights go out;
  3. Wait a minute or two;
  4. Turn the router back on.

The above will handle the situation when the trouble is truly on your router. However, if it keeps happening, it signals that your router is defective.

On the other hand, if the issue is on your network but resetting the router doesn’t work, you must contact your ISP.

Method #2: Check Your Storage Limit

Even though cloud storage is great because you save a lot of storage on your physical devices, it has a storage limit.

Your storage limit is specified when you acquire a cloud storage plan.

To see how much storage you have left, do the following:

  1. Open the Geeni app;
  2. Tap on the camera whose cloud storage you want to check;
  3. Open its Live View;
  4. Tap on the “Settings” icon in the top right corner;
  5. Scroll down to the “Storage” section; 
  6. Tap on “Cloud”;

Now you will certainly have access to how much cloud storage space has been used and how much you can still use.

Note: If the storage is full, you might have to delete some footage to add more.

Method #3: Verify Account Issues

verify the account issues

Sometimes you might fail to use the Geeni Cloud Storage because of simple account problems.

The most common is that the credit card you’ve used to purchase the subscription has expired.

In that case:

  1. Navigate to the Geeni account;
  2. Find your payment details;
  3. Update with a new credit card.

You’ve Subscribed To A 1-Camera Plan

Some users online complain that they have multiple Geeni cameras and can only use cloud storage for one of them.

That happens because each cloud storage subscription only applies to one camera. 

So if you have many cameras and want to use cloud storage for all of them, you will have to pay for additional subscriptions. 

  1. Open the app;
  2. Select one of your cameras;
  3. Tap “Cloud storage”;
  4. Subscribe to the cloud storage plan.

Method #4: Power Cycle The Camera

power cycle your camera

You could safely assume that the failure in utilizing the Geeni cloud storage is related to software or hardware issues on the camera.

Getting rid of it can be done instantly by power cycling the camera.

Here is how:

  1. Turn the camera off;
  2. Unplug the power cord;
  3. Wait a few minutes;
  4. Turn the camera back on.

If power cycling doesn’t work, you might need to try resetting the camera.

Method #5: Reset The Camera

Resetting and power cycling the camera have the same idea: getting rid of software or hardware troubles.

However, power cycling sometimes doesn’t eliminate “insistent” issues.

reset your geeni camera

Resetting, on the other hand, can do the job:

  1. Press the camera’s reset button;
  2. Hold it for 5 seconds;
  3. Once the camera is reset, a voice prompt will echo.
Resetting will return the camera to its factory presets, eliminating any corrupted firmware settings.

Method #6: Update The Camera’s Firmware

When none of the recommended methods have worked so far, it is time to check the camera’s firmware.

An outdated firmware will prevent it from communicating with the servers. Thus, it can’t upload any new footage. 

Here is how you can check and update the Geeni Camera firmware:

  1. Open the app;
  2. Find the list of cameras;
  3. Click on the camera that you want to update;
  4. Click the three dots or additional options showing up;
  5. Choose “Firmware update” or “Check for firmware update”;
  6. Choose to update the device if an update is available.
Updating might take a while, and your camera can restart once or twice during the process. 

Just leave it be and wait until the app tells you the process has been completed.

Method #7: Manage The App

manage the geeni app

Since you must use the app to choose when to upload new footage, the app may be responsible for the malfunction.

Therefore, we recommend you uninstall the app and install it again.

Here is how you do it:

Reinstall The App On Android

Android users can restart the Geeni app this way:

  1. Tap and hold the Geeni app
  2. Click on the info icon
  3. Select to uninstall
  4. Head to the PlayStore
  5. Look for the Geeni app and install it again

Reinstall The App On iOS

reinstall the app on your ios

Some steps on the iPhone are named differently:

  1. Hold the Geeni app
  2. Press the “X” icon that appears
  3. Confirm by pressing “Delete.”
  4. Go to the App Store
  5. Find the Geeni app and install it
Note: After reinstalling the app, you might have to log in again. Also, some configurations might have been lost. However, the cloud storage functionality is linked to your account.

What We Learned

Is Geeni cloud storage not working? In that case, the guide above has all you need to reconnect to the cloud storage capability.

You can try several solutions, and one of them will definitely restore your ability to upload footage.