alexa voice not working on fire tv remote

When your Alexa voice not working on Fire TV remote the solution is simple!

Although it’s a common problem the reason for the problem could be different in each case and sometimes require a few extra steps.

The Alexa voice technology in Alexa remotes could run into issues, such as interference or problematic WiFi so let’s learn more!

To fix when the Alexa voice feature isn’t working on the Fire TV remote, power cycle the Fire TV/stick and then the remote. Undergo a correct voice activation process and replace the remote’s batteries. At last, reset the remote and reconnect to the Wi-Fi.

There’s a lot more behind this problem, so make sure to keep reading!

Why Alexa Doesn’t Work On Firestick Remote?

alexa wont working on fire tv remote

The in-built Alexa assistant in the Amazon 4K remote and the Lite remote could give helpful information to the user.

However, inevitable activation/trigger processes must be undergone, in order to activate the assistant first. This will enable voice control functionality.

Keep in mind that Alexa’s activation is done through an in-built microphone inside of the remote.

Any hardware, water, or drop damage, could cause this microphone to stop working. Therefore, you won’t be able to activate Alexa through the Fire TV remote.

Here’s why would Alexa refuse to work on your Firestick remote:

  • You’re not pressing the “Voice” activation button on the remote
  • The remote has run out of battery charge
  • The microphone of the remote cannot hear you/has gone faulty
  • The Fire TV is not connected to the WiFi

Generally, the Alexa voice assistant is enabled by default on the remote. All you have to do is press the “Voice” button in order to interact with the assistant.

Although there are newer models of the Fire TV voice remote, the Alexa activation process remains the same.

Here’s how to fix whenever Alexa’s voice isn’t working on the Fire TV remote!

Alexa Voice Not Working On Fire TV Remote Fixed!

how fix alexa voice not working

Our solutions will cover ALL possibilities so they must be followed in order.

This guide will help when Alexa is failing to detect your voice, respond to commands or the assistant doesn’t trigger at all.

We’re going to address each possibility to discover what’s causing it!

Here’s what to do whenever the Alexa assistant isn’t working!

Solution #1 Undergo Correct Voice Activation!

Chances are that the voice activation process is incorrect. With different Alexa-supported Fire TV remotes, the activation process may be different.

This applies even if the remotes that have a “Voicebutton that will trigger the assistant. Let’s learn more!

Here’s the correct Alexa voice activation on Amazon Fire TV remotes:

  1. Ensure that your Fire TV or Firestick devices are turned on.
  2. Grab your voice and put it next to your mouth.
  3. Press and hold the “Voice” button on the remote.
  4. Hold it for 5 seconds.
  5. Narrate your voice command.
  6. Wait for the Fire TV device to accept the request.

Whenever Alexa is activated, a LED will activate on your remote. This will identify that the assistant is currently listening to what you say.

Therefore you could input a voice command.

Tip: If you were taken somewhere random by the command, use the “Back” or “Homebuttons, to return to the previous tab/page.

Solution #2 Power Discharge the Remote/Fire TV

power discharge remote

A great way to refresh your setup is to perform a Hard ResetPower Cycle on your device. 

This process has many names, but most accurately, it discharges the power out of devices, thus, restarting all operational services.

This solution has helped most Fire TV/stick users!

Here’s how to power discharge both your remote and Fire TV device:

How to Power Discharge Fire TV Remote?

  1. Turn the remote upside down.
  2. Locate the battery compartment.
  3. Remove the battery compartment cover.
  4. Expose the batteries inside of the remote.
  5. Take out the remote’s batteries.
  6. Wait for 5 minutes.
  7. Re-install the batteries inside the remote.

How to Power Discharge Fire TV/Stick?

  • To power reset a Firestick, unplug it from the TV for 60 seconds!
  • To power discharge, a Fire TV, unplug it from the source for 5 minutes!
Alert: The longer you keep your devices unplugged, the better they will discharge!

Solution #3 Connect Fire Device to WiFi

connect the fire device

In order for your remote to interact with the Fire TV device, it must be connected to the internet.

Since Alexa controls your Fire TV, there must be a wireless connection between the device in order for Alexa to trigger.

In that regard, your next step is to connect with the Wi-Fi.

Here’s how to connect a Fire TV or Firestick to the WiFi:

  1. Turn on the Fire TV or Firestick device.
  2. Head to the Settings tab.
  3. Scroll down and select “Network”.
  4. Press on your home Wi-Fi network.
  5. Enter the connection password.
  6. Hit the “Connect” button.
  7. Wait for the connection to be completed.

Keep in mind that if your network device or router is offline, none of your devices will be able to connect to the WiFi.

Ensure that the network device is running and the Wi-Fi is active.

Alert: Ensure that the Wi-Fi password is correct, otherwise, the device won’t connect.

Solution #4 Setup a Voice ID

set up voice id

Although Alexa can recognize any type of voice, Amazon has created a committed application, which you could set up a voice ID through.

This will enable the in-built Alexa assistant in your remote, to recognize your voice and respond more quickly.

The Voice ID feature checks all Amazon-branded smart home devices connected, including your Fire TV remote.

It will remember your voice and use it for quicker activation!

Follow these instructions to set up the Alexa voice ID on your mobile device:

  1. Download the “Amazon Alexa” app.
  2. Head to “Open More” once you’re logged on.
  3. Press “Settings”.
  4. Select “Profile and Family”.
  5. Click on “Profile”.
  6. Press “Add Your Voice”.
  7. Undergo the setup instructions.
Alert: Keep in mind that your Amazon Fire TV/stick must be linked to the application!

Solution #5 Replace Remote Batteries!

rep[lace the batteries

There’s a chance that Alexa refuses to activate due to insufficient remote charge

This happens because the batteries of the remote have run out of electricity and you will have to replace them.

Most Alexa-supported Amazon voice remotes use the same batteries!

  • The Amazon Alexa Voice remote uses TWO “AAA” batteries!

Follow these instructions to replace the remote’s batteries:

  1. Turn the remote upside down. 
  2. Open the battery ccover.
  3. Take out the old batteries.
  4. Press each button on the remote!
  5. Grab two new “AAA” batteries.
  6. Embed the new batteries inside the compartment.
  7. Close the cover.
Note: Once the fresh batteries are installed in your remote, test the voice activation of Alexa!

Solution #6 Reset the Fire TV Remote

reset the tv remote

The final and most powerful way to refresh the software of the Fire TV remote is to perform a software reset.

This will clear up software bugs that the remote has developed and are preventing it from activating Alexa. 

  • This method is also helpful if some of the remote’s buttons aren’t working.

Here’s how to reset most Alexa-support Fire TV remotes:

  1. Unplug your Fire TV from the power for 60 seconds.
  2. On the remote, hold the “LEFT” and “MENUbuttons for 12 seconds.
  3. Release both buttons and wait for 5 seconds.
  4. Remove the batteries of the remote.
  5. Plug the Firestick/Fire TV back into the source.
  6. Re-insert the remote’s batteries.
  7. Press and “HOME” button on the remote.
  8. Wait for the reset to be complete.
Alert: This process may not work for your remote if it is an older model. Follow the Amazon Instructions for different types of Fire TV remotes.

Quick Recap:

Thus, the solution to a non-working Alexa Voice on Fire TV remote is to discharge both the remote and the Fire TV device. The next step is to replace the batteries of the remote and connect the Fire TV device to the internet. Lastly, reset the Fire TV remote!

Wrapping Up:

In this guide, we’ve learned how to fix when Alexa voice not working on Fire TV remote and what is causing the problem.

We hope that we were of assistance to resolve the issue and that you are now able to input voice commands on your Fire TV. 

If you have more questions regarding the problem, contact the Amazon support team!

Nicole B