Crave Error Code 24600? – (7 Most Effective Fixes!)

Have you encountered a Crave Error Code 24600? We got you! The Error Code 24600 usually occurs due to an unreliable or erratic internet connection.

It appears on a black screen with a message that says, “Sorry, we can’t play this video.”

To fix the Crave Error Code 24600, log out of the Crave app, update it, and log back in. If this doesn’t work, flush your DNS cache and change the settings on your router for a better connection.

Alright, let’s delve into the specifics. 

Crave Error Code 24600 – 7 Most Effective Methods to Fix

The 24600 error code often indicates a problem with the device, network, or server.

Some of the possible causes include:

• An outdated Crave app or browser version
• Cache or temporary files that interfere with the Crave app or website
• Your network blocking or slowing down the Crave app or website
• An ad blocker extension that prevents the Crave website from loading properly
• The crave server is down or under maintenance

We’ve compiled a set of the most effective steps to make the troubleshooting process more straightforward for you. 

Before You Start

Before you proceed to the solutions below, make sure you do these four basic troubleshooting steps. These preliminary actions often address common issues.  

• Check your internet connection
• Restart the app or browser
• Update your browser to the latest version
• Check your subscription status

If these don’t work, proceed with the solutions below for a more targeted approach to address the Crave 24600 error code. 

1. Logout of the Crave App, Update It and Log Back In

If you encounter the 24600 Crave error, the best way to fix this is to log out of the app, update it to the latest version, and log back in.

Logging out terminates your current session and refreshes the app’s connection to your account.

Updating it resolves compatibility issues, and logging back in establishes a fresh connection. 

To do this, follow these steps:

1. Open the Crave app on your device. 
2. Tap on the Profile icon. 
3. Tap the Settings icon.
4. Hit Logout and confirm your action. 
5. Close the app and go to your iPhone’s App Store or Android’s Google Play Store. 
6. Search for the Crave app and check if an update is available. 
7. Tap on Update, and then wait for the installation to complete. 
8. Open the Crave app again and log in with your email and password.
9. Stream your favourite show and see if the error is gone. 

If the issue persists after following these steps, check the official support channels of the Crave app or contact their customer support for more personalized assistance. 

2. Clear the Cache of the Crave App

The cache is a type of temporary data that your device stores to improve the speed and performance of your app or website.

However, sometimes, it becomes corrupted or outdated and causes errors or glitches.

To fix this, clear the cache of the Crave app or your browser. To clear the cache of the Crave app, follow these steps:

iPhone

1. Go to Settings.
2. Tap on General.
3. Choose iPhone Storage.
4. Navigate to the Crave app and tap on it.
5. Select Offload App to remove the Crave app, but keep your data.
6. Tap on Reinstall App and wait for the installation to finish.

Android

1. Go to Settings.
2. Tap on Apps or Applications.
3. Find and tap on the Crave app.
4. Tap on Storage.
5. Tap on Clear Cache and confirm your action. 

3. Clear the Cache on the Browser You Use to Access Crave TV

If you’re accessing Crave TV on a computer, you’re likely doing it on a browser.

One cause of the error code 24600 is there’s an interference with the connection.

An issue with the browser cache will cause this and prevent you from accessing Crave TV and show this error. To fix this, follow these steps:

Safari

1. Open the Safari browser. 
2. Click on the Safari menu.
3. Choose Preferences.
4. Select the Advanced tab.
5. Tick off the “Show Develop Menu in Menu bar” box.
6. Click on the Develop Menu.
7. Click Empty Caches.

Chrome

1. Open the Chrome browser.
2. Click the three-dot icon at the top right corner.
3. Click on More Tools.
4. Select the Clear Browsing Data option. 
5. Select All Time as the time range.
6. Tick the “Cached Images and Files” box.
7. Click on Clear Data
8. Wait for the process to finish. 

Note: For other browsers, refer to their respective settings and instructions. 

After clearing the app and browser cache, stream your favourite show and see if the error is gone.

If not, proceed to the solution below. 

4. Allow the Crave Website Through Your AdBlocker Extension

If you have an ad blocker extension, such as uBlock Origin or AdBlock Plus, it blocks some Crave website elements necessary for streaming.

This causes the error code 24600 Crave to appear. You must allow the Crave website through your ad blocker extension to address the issue.

To do this, follow these steps:

1. Open your browser.
2. Go to the Crave website.
3. Click on the ad blocker icon at the upper right corner of the screen. 
4. Find the option to disable the ad blocker or add the Crave website to the whitelist.  
5. Refresh the Crave website. 
6. Stream your favourite show and see if the error is gone. 

Note: The steps vary slightly depending on your AdBlocker extension and browser. 

5. Flush Your DNS Cache

The DNS cache is data your device stores to help you access websites faster.

However, sometimes, it becomes outdated or corrupted and causes errors or problems when accessing specific sites, such as the Crave website.

You must flush your DNS cache and clear any old or invalid entries to fix this. Here are the steps to do this:

Windows

1. Open the Start Menu.
2. Type cmd in the search box.
3. Right-click on the Command Prompt icon.
4. Select Run as administrator.
5. In the common prompt window, enter ipconfig/flushdns.
6. Wait for the message that says, “Successfully flushed the DNS Resolver Cache.”

Note: For other devices, refer to their respective settings and instructions.

After flushing the DNS, stream the content you want to watch and see if the error is gone. 

6. Change Your DNS Settings

Your DNS settings determine how your device connects to the internet and accesses websites.

If they’re incorrect or incompatible with the Crave website, it will cause the error 24600 to appear.

In this case, you must change your DNS settings to a different DNS server, such as Google DNS or Cloudflare DNS.  

To do this, follow these steps:

Windows

1. Open the Control Panel.
2. Click on Network and Internet.
3. Go to the Network and Sharing Center option.
4. Choose Change Adapter Settings.
5. Right-click on the network you’re connected to. 
6. Select Properties, then double-click the TCP/IPv4 option.
7. Choose the Use the DNS server addresses option.
8. Enter 8.8.8.8 as your preferred DNS server and 8.8.4.4 as the alternate (Google DNS). 
9. Click OK and close the windows.

Mac

1. Open System Preferences.
2. Click on Network.
3. Click on the network connection you’re using.
4. Click Advanced.
5. Click on the DNS tab, then the “+” button to add a new DNS server.
6. Enter 1.1.1.1 as the DNS server (Cloudflare). 
7. Click on OK, then Apply.

After changing the DNS settings, see if the error is gone. If it persists, move on to the last solution.  

7. Access Crave via a VPN

If none of the above solutions work, access Crave via a VPN.

A VPN allows you to change your IP address and location and access websites otherwise blocked or restricted in your region.

Sometimes, the error is caused by a regional issue or a geo-restriction, preventing you from streaming certain content from Crave. 

To use a VPN, follow these steps:

1. Download and install a VPN service on your device.  
2. Open the VPN app.
3. Select a server location in Canada.
4. Connect to the VPN.
5. Wait for the connection to be established.
6. Open the Crave app or website. 
7. Log in with your email and password. 
8. Stream your favourite show and see if the error is gone.

Note: We recommend using AtlasVPN as it is fast, secure, and easy to use. 

Quick Recap

The Crave error code 24600 often stems from an unstable internet connection, leading to a blank screen with a “Sorry, we can’t play this video” message.

To resolve this, log out of your Crave app, update it, and log back in. If the issue persists, clear the app or browser cache. 

Visit our blog for more Crave troubleshooting steps.