plex not connecting to server

Is your Plex not connecting to server and you’re trying to find the best way to fix it?

Just like you, many Plex users run across this particular dilemma, and that’s what our guide here today is for!

By the end of this tutorial, you’ll not only learn what’s causing this problem specifically but you will also be informed on how you can fix and resolve this problem indefinitely!

If your Plex is not connecting to the server, try updating your Plex software and disabling the VPNs and antivirus software. Then, log out and log back into the client before uninstalling and reinstalling the app.

In order for us to understand this problem better, it’s important to take note of the things that can cause them to happen.

Reasons Why Plex Cannot Connect to Server Securely

As easy as we want it to be, there’s actually not a single reason why your Plex servers are not connecting to the servers easily.

In fact, there are several instances that make this dilemma become a reality.

So, in order for you to be able to troubleshoot it better, here are the most common causes and occasions in which your Plex is unable to connect to the server.

  • Your Plex operating system (OS) is outdated or is not up-to-date
  • You are using a VPN software
  • There’s a proxy active in the connection
  • The cache that’s stored on your Plex app might be corrupted
  • There’s an inappropriate network connection

With Plex, the network is paramount, and therefore, it’s just right to ensure that it’s kept protected and secured in order for you to get the assurance that it will not malfunction.

Now that we know the usual causes of this dilemma, let us now try to get to the bottom of this.

Let us solve the problems of why your Plex is unable to connect to the content server.

Fixing the Problem of Your Plex Not Connecting to Server

fix plex not connecting to server

In this process, we will give you a complete and comprehensive guide on how you can put an end to this dilemma.

We’ll be covering everything so that whatever’s causing it would be answered and resolved.

Step #1: Check if Your Plex Client is Up-to-Date

The first step is to check and ensure that your Plex client is not outdated.

There have been a lot of occasions where the Plex server is malfunctioning if the client or the app is not up-to-date.

To check if your client is up-to-date, follow these steps:

  1. Open the app and go to Settings > Update.
  2. From there, hit on and select Check For Updates.
  3. Wait for a few minutes until the system or the software reinitializes.
  4. If it detects that there’s a newer version, it’ll say Download & Apply.
  5. Otherwise, it will tell you that the version is up-to-date.

Step #2: Sign Out and Sign Back In Again

After that, the next thing you want to do is to re-log. In other terms, log out and log back into the Plex app.

You can do this by simply clicking on settings and selecting Log-Out. You can also choose to force close the app or the client; it’ll automatically log you out.

Step #3: Disable VPNs

Contrary to popular belief, VPNs (Virtual Private Networks), as well as other software that alters IP addresses can conspire and make your device not able to connect to Plex.

VPNs have been rampantly known to delay, or even worse – disallow the connection to servers. To fix this, try disabling or deactivating the VPNs first before you access and open up the Plex app.

Step #4: Disable Antivirus Software

Antivirus software and programs have been popular for their ability to protect and secure your device.

However, it’s also known to be one of the culprits why certain connections aren’t pushed through.

If your device is equipped with an antivirus, you can try to temporarily disable it, just like how you disable or deactivate your VPN.

Step #5: Clear Stored Cache in the Plex Program

Then, what you want to do next is to try to clear the stored cache in the Plex client. You will be able to find this in the directory: /Plug-in Support/Caches.

To clear it, you simply have to delete it. You might have unwillingly stored a couple of corrupted files during the process of you using it, causing your inability to connect and access the server.

Step #6: Uninstall and Reinstall Plex

A lot of times, people were able to find success through the process of uninstalling and reinstalling their Plex clients.

This is like the ultimate way of renewing everything from the stored cache, activities, and even the cookies that have been saved.

Uninstall the Plex Media Server client and try reinstalling it back again.

Step #7: Look For Duplicate Servers

And last, but most definitely not least, the reason could be due to the fact that there are extra or duplicate servers running in the background.

To view this, what you have to do is to go to the Plex Web Interface and navigate to Settings.

From there, go to Devices > Servers. Check and look at the different servers and see if there are any servers that are empty or duplicated.

Proceed to delete those servers to get rid of anything that could be causing interference.

And that’s it! When you’ve successfully done all of these, it’s only a matter of time to get your Plex media server running back up again!

Plex is Still Not Connecting to the Server, What Should I Do?

If you’ve carefully followed the steps we gave and you were able to do everything smoothly, but the problem is persistent, the next best thing you want to do is to contact Plex’s customer service department.

It’s important and relatively better to tell them the steps that you’ve already done.

This is for them to be able to determine the cure and the resolution to what your problem is faster.

In this regard, they might tell you to try to create a brand new server again; so, let them troubleshoot it for you, they’re the experts, anyways.

To fix the problem of your Plex not connecting to the server, check if there are updates required, re-login to the app, clear cache, disable third-party programs, then uninstall and reinstall the program.

It’s also relevant to check if there are extra or duplicate created servers within the same network.

Read Next: How to Use Plex with Roku TV?


A lot of people think that when they’re unable to connect to the Plex server, their hardware is already the problem.

Before jumping to that conclusion – or before contacting their customer support team – try to test out the steps that we outlined, first.

Just like you, many users are trying to find a guide for troubleshooting the Plex not connecting to the server dilemma; and they found this tutorial to be the most successful and effective!

Nicole B