Nest Doorbell Not Connecting To App? – (Easy Fix Guide)

If you have a Nest doorbell not connecting to app, we’ve got your back!

The Nest doorbell is the best wireless doorbell on the market, but it has flaws.

Sometimes, the device doesn’t connect to the app due to app and network-related issues. 

To get your Nest Doorbell to connect to the app, do a force stop and clear up any temporary files. You also want to set up your network in a way where you only use the 2.4GHz band.

Awesome, let’s discuss the other solutions!

Nest Doorbell Not Connecting to App – 8 Surefire Solutions

Fortunately, there are some easy and quick solutions to your Nest doorbell problem.

We’ve arranged them from the simplest to the most complex.   

#1: Power Cycle Your Router to Refresh Connection

Is your Nest doorbell camera app not connecting to WiFi? You must refresh your internet connection to clear any glitches affecting your device.

To do this, power cycle your router by turning it off, waiting for a few seconds, and turning it back on. 

To power cycle your router, follow these steps:

1. Locate your router or modem. 
2. Unplug its power cord from the wall outlet.
3. Wait for about 30 seconds and plug it back in.
4. Wait another 30 seconds or until all the lights are stable on your router or modem. 
5. Reconnect your Nest doorbell to the WiFi network.
6. Check if your Nest doorbell is connecting to your app now. 

These steps will effectively refresh your internet connection and resolve many common connectivity issues. 

#2: Force Stop the Google Home or Nest App

The next thing you should do is force-stop your Google Home or Nest app.

You will clear any cache or data causing problems with your Nest doorbell by closing the app and launching it again. 

To force stop your Google Home or Nest app, follow these steps:

iPhone

1. Swipe up from the bottom of the screen.
2. Hold it until you see the app switcher open.
3. Swipe left or right to search for the Google Home or Nest app.
4. Swipe up to close the app.
5. Tap on the Home button to return to the home screen.
6. Tap on the Google Home or Nest app icon to relaunch it. 
7. Check if your Nest doorbell is connecting to the app. 

Android

1. Tap on the Recent Apps button at the bottom of your screen.
2. Swipe left or right to look for the Google Home or Nest app.
3. Swipe up to close the app.
4. Tap on the Home button to return to the home screen.
5. Tap on the Google Home or Nest app icon to relaunch it.
6. Check if your Nest doorbell is connecting to the app.  

Pro Tip: If the app is acting erratically and force-stopping doesn’t resolve the issue, reconfigure or troubleshoot your connected devices within the app. 

#3: Verify You’re Using the Correct Google Account

Next, ensure you are using your device’s correct Google account. Check if you are signed in with the account you used to set up your Nest doorbell. 

To verify you’re using the correct Google account, follow these steps:

iPhone

1. Open the Google Home or Nest app on your device.
2. Tap on the Profile icon at the upper right corner of the screen.
3. Tap on Manage accounts.
4. Select the account you used to set up your Nest doorbell.
5. Tap on Done and check if your Nest doorbell is connecting to your app now. 

Android

1. Open the Google Home or Nest app on your device.
2. Tap on the Profile icon at the upper right corner of the screen.
3. Tap on the arrow next to your account name. 
4. Select the account you used to set up your Nest doorbell. 
5. Check if your Nest doorbell is connecting to your app now.  

#4: Remove Temporary Files on Your Nest App

Removing the temporary files on your Nest app will make it run faster and smoother.

These files stored on your device sometimes get corrupted or outdated, causing problems with your Nest doorbell.

iPhone

1. Open the Settings app on your device.
2. Tap on General.
3. Tap on iPhone Storage.
4. Scroll down and find the Nest app, then tap on it. 
5. Tap on Offload App, then tap it again to confirm. 

Android

1. Open the Settings app.
2. Tap on Apps.
3. Tap on Nest.
4. Tap on Storage.
5. Select Clear Cache.
6. Tap on Clear Data.
7. Tap on OK to confirm.

Now, check if your Nest doorbell is connecting to your app. 

#5: Disable Your WiFi Extenders

If you still have the Nest doorbell that won’t connect to the app problem, turn off your WiFi extenders if you have any.

While these devices boost your WiFi signal and range in your home, they also interfere with your Nest doorbell and cause connection issues. 

To turn off your WiFi extenders, follow these steps:

1. Locate your WiFi extenders.
2. Unplug their power cords from the wall outlets. 
3. Wait for a few minutes.
4. Check if your Nest doorbell is connecting to the app.
5. If it is, adjust the settings of your WiFi extenders or move them to a different location.

Tip: If you need to re-enable the extender, reverse the process by turning it on or plugging it back in. It should resume extending your WiFi network.

#6: Change the WiFi Channel on Your Router

Sometimes, your router’s frequency is too crowded or interfered with by other devices or networks, causing connection issues with your Nest doorbell.

To fix this, change the WiFi channel on your router.

Here’s how:

1. Open the web browser on your device.
2. Type in the IP address of your router.
3. Enter the username and password of your router.
4. Navigate to the wireless settings.
5. Look for the option to change the WiFi channel.
6. Select a different channel from the list of available channels. 
7. Save the changes and restart your router.
8. Check if your Nest doorbell is connecting to the app. 

Note: Experiment with different channels until you find the best for you. Use an app like WiFi Analyzer to see which channels are less crowded or interfered in your area. 

#7: Use the 2.4GHz Band on Your Router

One more thing you should do is use the 2.4 GHz band on your router instead of the 5 GHz.

Choose the lower frequency as it has a longer range and better penetration. This means it reaches your Nest doorbell more easily. 

To use the 2.4 GHz band, follow these steps:

1. Open a web browser on your device. 
2. Type in the IP address of your router. 
3. Enter the username and password of your router.
4. Navigate to the wireless settings.
5. Look for the option to change the WiFi band or mode.
6. Select the 2.4 GHz band or mode. 
7. Save the changes and restart your router.
8. Check if your Nest doorbell is connecting to the app.

The 2.4 GHz is more susceptible to interference from other electronic devices, impacting your WiFi performance.

Pro Tip: For this to work, you need to disable or separate the 5 GHz band or mode if enabled or combined with the 2.4 GHz band or mode. 

#8: Reset Your Nest Doorbell

The last thing you should do is reset your Nest doorbell, restoring it to its factory settings and deleting all your data and preferences.

Doing this will erase any errors or bugs affecting your Nest doorbell and make it work like new. 

Info: Do this as a last resort, for you will lose all the video history and settings of your Nest doorbell. 

To reset your doorbell, follow these steps:

1. Locate the Reset button on the back of your Nest doorbell.
2. Press the Reset button and hold it for about 10 seconds.
3. You should hear a chime or see the light ring flash yellow.
4. Release the button and wait for your Nest doorbell to restart.
5. Wait for a few minutes until it’s completely rebooted.
6. Use your device’s Google Home or Nest app to set up your Nest doorbell again.
7. Check if your Nest doorbell is connecting to the app now. 

If you encounter any issues during the reset process, consult the Nest support resources or customer support for assistance. 

Quick Recap

If you are experiencing issues with your Nest doorbell not connecting to app, check for app and network-related issues.

To resolve this, force-stop your app and remove temporary files. You also want to change your router’s WiFi channel and frequency band.