Nest Doorbell Goes Offline When Rung? (06 Easy Solutions)

Whenever your Nest doorbell goes offline when rung, you won’t be able to see any camera feed of the visitor.

This issue usually occurs when there is a network issue or, in rare cases, if your doorbell has a software error. Luckily, fixes for it are very straightforward.

To fix your Nest Doorbell and stop it from going offline when rung, first restart your doorbell device. Next, verify your network signal range and strength and reboot your modem.

Let’s get your Nest doorbell working correctly again!

Why Nest Doorbell Goes Offline When Rung?

The primary factors related to Nest doorbell issues arise from the network connection, as all smart devices rely on a stable connection.

Your smart signals won’t send data as intended without a reliable signal.

Some of the other potential issues include:

• Loose wiring
• Insufficient bandwidth
• Router malfunctions
• Network congestion
• Weak WiFi signal
• System or server outage at Nest

Now that you know the main culprits in the Nest doorbell going offline when you ring it, let us try some of the fixes!

How to Fix Nest Doorbell Goes Offline When Rung?

Tip: Go through our guide step by step without skipping!

1. Restart Your Nest Doorbell

Whenever the Nest doorbell turns off when the button is pressed; the first troubleshooting step to help clear multiple errors is restarting your device.

Since there are numerous Nest doorbell types, we have provided steps to restart them. 

To restart your Nest doorbell when wired to your home, use these steps:

1. Carefully detach the Nest doorbell from the wall with the help of a release tool.
2. Ensure you don’t damage or disconnect the wires when doing so.
3. On the back of your Nest doorbell, locate the small reset pinhole-shaped button.
4. Using a thin object, reach for the small pinhole and press and hold for no longer than 10 seconds.
5. Release the button and let your device restart.

If you have a battery-powered Nest doorbell, press and hold the reset button for only 5 seconds. When the doorbell flashes solid white, it will indicate a successful restart.

To restart your Nest Doorbell if it’s connected to a power adapter:

1. Unplug the adapter from the power socket.
2. Wait for around 10-15 seconds.
3. Reconnect the power cable back to the socket.
4. Wait until your Nest doorbell restarts.

After these steps, check if your Nest Doorbell still goes offline when you ring it.

Note: Be careful not to hold down the restart button for longer than 10 seconds, as you might hard reset your device instead. 

2. Check Your WiFi Signal Range

If your Nest doorbell can connect to your WiFi but immediately goes offline when rung, it might be because it can’t correctly send and receive data.

A weak or unstable network most often causes this. Before you attempt to fix this issue, it’s best to check your signal strength first.

Here are some ways to check your WiFi signal strength.

1. Connect your smartphone to your router’s network.
2. Move next to your Nest doorbell device while holding the phone.
3. Check the WiFi signal strength on your phone
4. Your network isn’t strong enough if there are two or fewer WiFi bars.

If your Nest doorbell is connected to a Google Home device, check the strength of your Google Home network connection instead.

Note: Place your WiFi router in the most central location possible, elevated from the floor, for the best network range.

3. Restart Your Modem and Network Extenders

A way to fix the Nest doorbell camera that keeps going offline when rung is to reboot your WiFi modem or router.

Most troubles related to bad network connectivity result from an overloaded WiFi router.

As information passes through your router, its performance can decrease, and you may experience issues pairing devices. 

Here is how to restart your Modem and Network extenders:

1. Unplug your modem and any network extenders from the power. 
2. If you use WiFi repeaters, perform the same for them as well.
3. Wait 30 seconds, and then connect all your power cables again.
4. Wait until your router lights start blinking regularly.
5. Pair your Nest doorbell again when it appears as available.
6. Open your offline Nest doorbell steam and wait 2-3 minutes for it to reload.

If you notice that other devices on your home also can’t connect to your network, contact your internet service provider instead. 

Note: Check if your Nest doorbell feels too hot or too cold to the touch. To prevent hardware damage, your Nest doorbell might power off during temperature extremes.

4. Reduce Load on Your WiFi Network

In case you have many different devices connected to the same WiFi router, they might overload the network and prevent devices like your Nest doorbell from staying online.

If there isn’t enough bandwidth, your Nest doorbell might first appear online but quickly disconnect.

Here are some general tips that can drastically lessen the load on your WiFi network:

• Start by disconnecting unused devices, as they might passively increase your bandwidth.
• Find a way to limit bandwidth-heavy activities such as large downloads or streaming.
• Use an ethernet cable connection where it is possible to free up the WiFi network load.
• Ensure your router firmware is up to date, as outdated drivers can cause WiFi issues.

Note: Close unnecessary background apps on phones and computers as their data usage can quickly add up together and reduce your WiFi connectivity.

5. Update Your Google Nest App

Outdated software can cause glitches, such as constant disconnects, when a function is performed, such as ringing the doorbell.

The solution to such issues is often ensuring your app software runs the latest possible update. 

Here are the steps on how to update your Nest app on Android:

1. Get your device where your Google Nest app is installed.
2. Ensure your device is connected to a stable network.
3. Open the Google Play Store (Android)Search for “Google Nest.”
4. For Android devices,
5. Tap on the “Google Nest” app from the search results and  Tap on the “Update” button. 

Here are the steps to update your Nest app for iOS devices:

1. Open the App Store (iOS).
2. Type “Nest Doorbell App” in the search bar and tap search.
3. Select the Nest app and tap on “Update” if available. 
4. Wait for the update to download and install.

After these steps, open the updated Nest app and try to connect your Nest doorbell again.

You might be prompted to log in again, so take note or remember your credentials.

Note: Make sure that you are not downloading extensive app updates via your mobile carrier data to preserve usage.

6. Check Your Nest Doorbell Power

If there is an issue with power delivery, your Nest doorbell might malfunction.

Depending on your Nest doorbell, it might use removable batteries or be hardwired to a power outlet or transformer. Always use proper protection when handling live wires!

Here are some steps to verify your Nest doorbell is adequately powered:

1. Inspect the Nest doorbell wiring for damage or corrosion.
2. Ensure wiring connections are secure and that the securing screws are tight.
3. Take a multimeter and set it to measure AC voltage.
4. Place your multimeter probe on the exposed wires for your Nest doorbell.
5. Measure the voltage with a multimeter to confirm it’s within the 16-24 volts AC range.
6. If your setup uses a transformer, verify the power rating is compatible.
7. Look for any circuit breaker trips related to the doorbell circuit.

If your Nest doorbell runs exclusively on batteries, check the doorbell’s battery status by going to your Nest app.

Replace depleted batteries if needed and check if the issue persists.

If your Nest doorbell uses a power transformer, check with the Nest manual if the transformer model is compatible.

Note: If your Nest doorbell uses a third-party chime, check if your Nest model supports it. 

Need further help?

If the steps above are not working, you might be dealing with a defective Nest doorbell.

In this case, the only solution would be to contact the Google Nest support team.

Explain the steps you have tried and give them your exact Nest model. They might offer you further steps and possibly replace your device.

Quick Recap

Thus, whenever your Nest doorbell goes offline when rung, first, restart your router and check the WiFi signal range.

Next, Restart your mode and network extenders and take measures to reduce the load on your WiFi network.

Lastly, update your Google Nest app and contact customer support.