SimpliSafe Entry Sensor Not Chiming? (Fix Entry Sensor Now)

SimpliSafe entry sensor not chiming can be concerning, as it leaves a security gap in your home monitoring system.

If you are in this exact situation, don’t worry. This guide will show you a couple of potential fixes.

To resolve a SimpliSafe entry sensor chiming issue, start by adjusting the system settings and enabling notifications. Next, check the device’s batteries and power cycle it.

Let’s now examine the causes for the SimpliSafe entry sensor not chiming more in-depth.

Why Is My SimpliSafe Entry Sensor Not Chiming?

Whenever an entry sensor device does not chime, it’s typically because it’s not powered on or because the system is not armed.

In rarer cases, it could be due to outdated software or other temporary glitches.

Here is a list of the most frequent causes for your SimpliSafe entry sensor to not chime:

Now that you know the causes, we can proceed with the troubleshooting methods below.

How To Fix SimpliSafe Entry Sensor Not Chiming?

Tip: Have your base station in a centralized location to maximize its connectivity and range.

Solution 1: Adjust Entry Sensor System Settings

A SimpliSafe entry chime not working is most likely because your settings are not properly configured.

This can range from not arming the sensor to having the chime volume turned off. 

Here are the settings you must configure to have your SimpliSafe chime properly:

1. Access your SimpliSafe online control panel or keypad.
2. Navigate to the “System Settings” and then to “Additional Settings.”
3. Adjust the Chime Volume settings to your preference (off, low, med, high).
4. Ensure the system is fully armed by checking the “Off,” “Home,” or “Away” modes.
5. Save your settings and exit the menu.
6. Test the SimpliSafe entry sensor by opening and closing the door/window.
7. If no chime is heard, try adjusting the settings again or reboot the base station.

Note: Always have your system armed by selecting the proper mode after leaving your home.

Solution 2: Check and Replace Your Entry Sensor Batteries

Even though the factory batteries last around five years, they could get depleted sooner based on usage or other factors.

If your entry sensor batteries are dead, it won’t send alerts whenever a door or window is opened.

Here is how to check and replace your entry sensor batteries:

1. Check for any low battery warning messages on the Keypad.
2. Verify if the SimpliSafe LED flashes upon opening or closing the door/window.
3. One flash indicates open, and two flashes indicate closed.
4. Ensure the batteries are facing the correct polarity signs and firmly snapped in place.
5. Replace the old batteries if no flash is made when the door/window is closed or opened.
6. Remove the silent alert mode to confirm if your sensor is chiming correctly.
7. Test the SimpliSafe entry sensor again to see if it now chimes.

After these steps, conduct a power cycle on the base station by unplugging it, waiting for a few seconds, and plugging it back in.

Note: Always ensure there are less than two inches between your magnet and the sensor.

Solution 3: Reducing Signal Interference

SimpliSafe sensors rely on wireless or radio frequencies to send alerts whenever they are triggered.

If you have other strong appliances that emit similar frequencies, your sensor’s signal might get lost or disrupted.

Here are the best practices to reduce outside device interference for your SimpliSafe:

1. Identify sources of signal interference, like Wi-Fi routers or other electronic devices.
2. Relocate the entry sensor or the interfering device to minimize disruption.
3. Test the SimpliSafe entry sensor by opening and closing the door/window.
4. Check the SimpliSafe app or control panel for sensor activity detection.
5. If issues persist, consider moving the base station to a more central location.
6. Use Test Mode to ensure sensors can communicate with the base station effectively.

If the problem persists, inspect the base station for any error messages or lights indicating issues.

Note: If your surfaces are not even, they can create small gaps and spaces.

Solution 4: Ensure Proper Sensor and Base Station Placement

As your SimpliSafe home security system relies on the base station to send alerts, you have to optimize its setup.

If your sensors are too far away, their signal might not reach your other SimpliSafe devices.

Here are the steps on how to ensure the current base station and entry sensor setup:

1. Confirm the SimpliSafe entry sensor is correctly aligned with its corresponding magnet.
2. Ensure no metal objects or thick walls are between the sensor and the base station.
3. Test the sensor’s functionality by opening and closing the door/window.
4. If the sensor does not respond, consider relocating it or the base station.
5. Adjust the base station’s location if areas of your home experience higher interference.
6. Always close your windows before going away to prevent false alarms due to wind.

When you are done with these steps, use your SimpliSafe system’s Test Mode to verify if there is an established communication between the sensor and the base station.

Note: Your security system should be tested each month to ensure its operational readiness.

Solution 5: Resetting Sensors and System

Like all electronic devices, your entry sensor is prone to software errors.

To prevent such disruptions, you can perform a basic reset of your entry sensor and your other SimpliSafe devices.

Here is the best method to reset or power cycle your entry sensor to fix software issues:

1. Detach the SimpliSafe entry sensor from its wall mount bracket.
2. Remove the battery for approximately 12 seconds before reinserting it.
3. Reattach the sensor and test its functionality by opening the monitored entry.
4. If the chime issue persists, perform a system reset by rebooting the base station.
5. After resetting, verify the system settings to ensure the chime function is enabled.
6. Check if the system is armed and test the sensor again to check for proper operation.

Note: If the gap on your sensor is too high (more than 3 inches), it won't chime when engaged.

Solution 6: Update The SimpliSafe Firmware

If your entry sensor is running on old or outdated firmware, it can trigger false alarms or malfunction.

To stop this from happening, it’s best to manually check for any pending software updates.

Here is how to ensure your security system is running on the best available software:

1. Take your smartphone where the SimpliSafe app is installed.
2. Ensure your smartphone is paired to a stable WiFi network.
3. Open the SimpliSafe app, then tap on each of your paired devices.
4. Find the update section and install any pending updates.
5. Follow the provided instructions to update your system’s firmware for all devices.
6. After updating, reboot the base station and test the entry sensor for chime functionality.
7. Ensure that all sensors are online and connected to the base station post-update.
8. Test the sensor by opening and closing the door/window to confirm chime functionality.

If the chime still does not work, verify that the system settings have not been altered during the update.

Note: Recessed doors require a different mounting approach to align the sensors.

Solution 7: Addressing Sensor Misalignment

Sometimes, with daily use or due to improper installation, your sensors can get misaligned with the magnetized strip.

This can cause the sensor to not chime at all whenever it’s supposed to.

Here is how you can address any misalignment issues for your SimpliSafe:

1. Inspect the SimpliSafe entry sensor for any signs of tampering or physical damage.
2. Confirm the sensor and its magnet are correctly aligned without large gaps.
3. Check if the two parts are displaced or have a large distance between them.
4. If misalignment is suspected, adjust the placement of the sensor or magnet.
5. Test the sensor’s LED response by opening and closing the entry point.
6. Re-test the sensor to ensure it now properly detects entry and triggers the chime.

If you followed all of our troubleshooting steps but did not resolve the issue, consider reaching out to SimpliSafe for professional support.

Note: Consider sensor replacement if damage is evident instead of attempting repairs yourself.

Quick Recap

To fix any SimpliSafe entry sensor not chiming, check its batteries and replace them if needed, then check the alignment.

Lastly, perform a power cycle and check the base station.