playstation error code ws-37469-9

In this guide, we’ll learn what the PlayStation error code WS-37469-9 is and how to fix it!

Like many other gaming platforms, PlayStation provides online gaming and video functionality to its users.

Sadly, error codes appear frequently, interrupting users’ experience and in this guide, we’ll show you how to deal with error code WS-37469-9.

The error “WS-37469-9” comes for many reasons, such as unavailability from the PSN servers, issues with the internet, or outdated firmware.

The solution includes an inspection of the entirety of the console as well as all other concerning factors!

Why Does The PlayStation WS-37469-9 Error Appear?

why playstation shows error code ws-37469-9

Most of the time, this error comes when the PlayStation server is down, or you are trying to access the PlayStation store.

But there are many other reasons as well that cause this error. 

Let’s begin with the most common reasons that cause the WS-37469-9 error:

  • An issue with the router – Slow or no internet might bring up the error while online
  • Outdated Firmware – Lack of compatibility can bring up the WS-37469-9 error
  • Unresponsive PlayStation server – PSN servers might be temporarily offline
  • Problem with the current account – Banned, suspended, or deactivated PSN account

Next, we will discuss WS-37469-9 ps4 error code solutions.

Let’s jump right in!

PlayStation Error Code WS-37469-9 – Fixed!

how fix playstation error code ws-37469-9

To solve the WS-37469-9 error with the PlayStation, we’re going to discuss some working methods that were tested by users in the past.

Let’s jump right into the first solution!

Solution #1 Power Cycle The PlayStation

Most of the time, the PlayStation port is not correctly connected to the PlayStation, thus, there is not enough power income.

This can bring up a variety of errors or randomly turn OFF the console. The power cycle will also restart ALL services which might just solve the error!

To unplug the PlayStation port, follow the steps below:

  1. Turn OFF the PlayStation using the controller or the power button.
  2. Unplug the PlayStation power cable from the port.
  3. Wait for 60 seconds.
  4. Plug the power cable back into the PS port.
  5. Press the power button to turn ON the console.
Note: Waiting for longer while the console is disconnected always works better!

Solution #2 Inspect Internet Connection

inspect the internet connection

Everything needs an internet connection to get access from its server. The PlayStation needs internet connectivity to connect to the PSN servers, therefore to stream and play online games. 

There are two possibilities. It’s either the PlayStation that’s disconnected or the router’s WiFi.

Hard-Reset The Router:

  1. Carefully unplug the Ethernet cable from the router.
  2. Wait for at least 2 minutes.
  3.  Plug back the Ethernet cable into the blue port of the router.
  4.  Wait for the router to come back online.

Reconnect The PlayStation:

  1. From the Home Screen, go to Settings.
  2. Select Network.
  3. Choose Setup Internet Connection.
  4. Select your router’s WiFi.
  5. Insert the password and choose Easy.

In case you’re using an Ethernet cable from the router to the PlayStation, unplug this end of the cable as well and wait for a couple of moments before reconnecting it back.

Tip: In case your internet is down, share a hotspot from your smartphone and connect the PlayStation to perform a test.

Solution #3 Check PlayStation Network Status

check the playstation network status

Most of the time, when the servers are under maintenance, the PlayStation does not get access to the server database.

The PlayStation system’s server is typically unavailable when any updates are being installed so you can check the status in a few easy steps.

Open the PSN Network Status Link to check the availability of the servers!

When ALL 5 bullets are colored green, it means that everything is working as it should.

However, when something is in red, there is a high chance that this is why you’re experiencing the WS-37469-9 error so you’ll need to wait for the maintenance to finish.

Note: When everything is online you’ll see a message “All services are up and running”! 

Solution #4 Switch to Another Account

switch to another account

Sometimes the WS-37469-9 error might be related to a suspension related to your PlayStation account.

This is why you’ll need to attempt accessing the services without an account or using an alternative one. 

In order to switch from one user account to another, you can follow the steps below:

  1.  Hold down the power button on the PlayStation controller.
  2. Choose the “Power option
  3. Select “Switch User”.
  4. Switch to another account or create a new one.
Tip: You can also test whether the error will appear as a guest user!

Solution #5 Update PlayStation Firmware

update the firmware

Every time a new update is released by PlayStation, the software on every console that is connected to the internet is automatically updated.

However, there are times when it is impossible to upgrade the PlayStation’s firmware due to a system problem.  

When several updates are missed, all kinds of different errors might start to appear!

In order to update outdated firmware, you can follow the steps below:

  1. From the Home Screen, go to Settings.
  2. Choose System Software Update.
  3. When there is an update available it will automatically start downloading.
  4. In case the page says “Up To Date”, jump to the next step.

You can continue using the console while the update is downloading.

However, once the download finishes, the PlayStation would require a restart to complete the upgrade.

Note: The update download takes time, based on the internet speed.

Solution #6 Reset The PlayStation 

reset the playstation

The WS-37469-9 error sometimes appears due to incorrect network settings.

The most powerful way to resolve the problem is by performing a factory reset which will erase everything from the console and provide the device with a fresh start.

Here’s how to factory reset the PlayStation in easy steps:

  1. Go to the Home Screen of your PlayStation.
  2. Go to the Settings.
  3. A screen appears, just scroll down until you reach the option “Initialization”.
  4. Choose Full and then Initialize.
Note: The reset might take up to 15 minutes, depending on how many games and data there are on the console’s storage.

Solution #7 Adjust The DNS Settings

The reason for the WS-37469-9 error is sometimes related to incorrect DNS settings.

However, users can easily adjust the correct values by following the steps below:

  1. In the PlayStation Menu go to Settings > Network > Setup Internet Connection.
  2. Choose WiFi or Wired.
  3. Connect to the Internet.

From there use the following DNS addresses:

  • Primary DNS
  • Secondary DNS

Press Next and set the MTU Settings to Automatic and don’t use a Proxy Server.

Tip: To check whether the new configuration works, press Test Internet Connection.

Solution #8 Restart PlayStation in Safe Mode

restart playstation in safe mode

Most of the time, many applications are running in the background even if they are not in use.

They make the system work slowly and cause many other issues with the device such as the WS-37469-9 error.  

The best way to test the naked functionality of your PlayStation is by entering Safe Mode!

To start the PlayStation in safe mode, you can follow the steps below:

  1. Press and hold the power button for at least 4 seconds until the console is turned OFF.
  2. Again hold the power button and release it after 2 beeps.
  3. The PlayStation will now start in Safe Mode.
  4. Test whether the WS-37469-9 error will now appear.

In case the error is now gone, it means that the WS-37469-9 error appears because of an installed application within the device.

Start deleting apps one by one until the error is gone.

Solution #9 Get Help from the Professionals

get help from professional

If you have followed all the above steps and are still facing the WS-37469-9 error, then you need to get help from PlayStation professionals.

There is an easy way to contact the support team so let’s learn what the options you’ve got are.

  1. Go to the PlayStation Support Page to contact the support team.
  2. On the contact page, you just have to find your PlayStation model.
  3. Then you need to specify your problem.
  4. Contact the support team for the WS-37469-9 PS4 error code fix.

If you think your PlayStation needs to be repaired, just go to the PlayStation Repair Page, select your model and book an appointment for professional care.

Quick Recap:

PlayStation WS-37469-9 error appears due to many reasons such as outdated PS firmware, poor internet connection, and due PSN server maintenance. The solution includes resetting the console, testing in Safe Mode, and updating the firmware.

Wrapping Up:

Now that we’ve learned how to remove the PlayStation error code WS-37469-9 in a few easy solutions we will no longer encounter this problem while gaming or watching shows.

The internet connectivity of your PlayStation remains the primary suspect of almost all errors so don’t forget to check whether your internet is intact every time you encounter an issue.

We hope you found this post useful and for more relevant content check our blog!

Nicole B