nanoleaf alexa not responding

Wondering what to do when Nanoleaf Alexa not responding?

In most cases, this problem is either related to the internet connection of the devices or the settings configuration!

When Nanoleaf is not responding to Alexa commands, the first thing to inspect is whether the “Nanoleaf” skill is enabled and linked.

After that, it’s mandatory to verify that both of the devices are on the same WiFi and that their firmware versions are up to date!

Let’s learn more!

Why Is Nanoleaf Not Responding to Alexa?

Here are the top 7 reasons for Nanoleaf’s unresponsiveness:

  1. An issue with the “Nanoleaf” Alexa skill.
  2. Outdated Alexa application firmware.
  3. Improper WiFi/network connection.
  4. Bad configuration of Nanoleaf settings.
  5. Amazon Account & Skills conflicts.
  6. Power issues with Nanoleaf or Alexa.
  7. Corrupted Nanoleaf app data or cache.

Before We Start:

test command with alexa

Try telling Alexa “turn on my Nanoleaf bulb or panel” to check whether the device is receiving power and is turned on.

This will help you understand more about what’s causing the issue!

9 Ways to Fix When Nanoleaf Alexa Not Responding?

Important: Follow the order of the steps below to achieve the solution faster!

1. Enable the Nanoleaf Alexa Skill

In order to control your Nanoleaf device through Alexa, you must enable the Nanoleaf skill for your Amazon account.

The Alexa “skills” are features that allow the Echo speakers added to your account, to connect with supported devices such as Nanoleaf.

enable nanoleaf alexa skill

Here’s how to enable the Nanoleaf skill for your Amazon account:

  1. Open the Amazon Alexa app on the mobile.
  2. Press the “More” icon at the bottom right.
  3. Navigate to the “Skills & Games” tab.
  4. Use the search field to type “Nanoleaf”.
  5. Press on “Link Nanoleaf Account”.
  6. Follow the remaining instructions.
Info: Enabling the skill requires linking the Nanoleaf profile with your Amazon account so you need to sign in to Nanoleaf as well.

2. Use the Same WiFi Frequency

In order for Nanoleaf to respond to commands from Alexa, both of the devices must be on the same 2.4 GHz WiFi network.

The Nanoleaf devices do not support the 5 GHz broadband of your router, so it’s important to connect both instances to the same router and the same frequency.

How to Check the WiFi of the Alexa Speaker?

check wifi of alexa speaker
  1. On your mobile, launch the Amazon Alexa app.
  2. Tap the “Devices” icon at the bottom-right corner.
  3. Select the Echo speaker you wish to check the WiFi.
  4. Tap on “Settings” and go to “Device Settings”.
  5. Then select “WiFi” and tap on “Change WiFi Network”.

How to Check the WiFi of my Nanoleaf Device?

  1. Open the Nanoleaf app on your phone.
  2. Press on the Nanoleaf device to inspect.
  3. Press “Settings” at the bottom-right corner.
  4. Scroll down to the “Device Info” tab.
  5. Check the associated WiFi network.
  6. (Optional) Press “Connect to a New WiFi”.
Note: Typically, the WiFi SSIDs on both networks should contain “2.4” or “5” as orientation!

3. Power Cycle the Alexa Speaker!

Moving on, we’ll attempt a power cycle on your Alexa speaker.

If the device is dealing with temporal faults and cannot maintain the connection with the Nanoleaf appliance, it is likely that it will not respond to any commands from Alexa either.

powercycle alexa speaker

Follow these simple instructions to power cycle your Alexa:

  1. Unplug the power cable of the Alexa speaker.
  2. Wait for 60 seconds, while the device is unplugged.
  3. Reattach the power cord back into power.

Tip: Use Direct Power!

Third-party power devices, such as strips and outlet connectors could cause power problems with your speaker.

Make sure that the Echo speaker is directly plugged into a wall outlet, to rule out any issues with the power.

Note: If possible, carry out a power extender from an outlet in another room, hence from a different fuse of the AC circuit.

4. Re-Link Nanoleaf and Alexa

Assuming the Nanoleaf appliance already exists in the “Devices” list of your Alexa, re-linking it should help with the problem.

Misconfiguring the profile of the Nanoleaf device could have an impact on how the device responds to Alexa commands entirely.

relink nanolink with amazon alexa

Here’s how to relink the Nanoleaf device from the Amazon app:

  1. Launch the Amazon App.
  2. Press the “More” icon.
  3. Go to “Skills & games”.
  4. Find the Nanoleaf skill.
  5. Tap on “Disable Skill”.
  6. Open the Nanoleaf app.
  7. Go to “More” > “Integrations”.
  8. Then, select “Amazon Alexa”.
  9. Press the “Unlink” button.
Info: Once your Amazon and Nanoleaf accounts are separated, head back to the Amazon app and re-enable the Nanoleaf skill

5. Factory Reset your Nanoleaf!

If the problem is on your Nanoleaf device’s end, the best way to approach the issue is perform a factory reset on the device.

This process erases ALL data, settings, and in-app configurations from your Nanoleaf device!

How to Reset Nanoleaf Light Panels:

  1. Disconnect the light panel from power.
  2. Hold the power button for 5-7 seconds.
  3. Release the power button.
  4. Wait for the LEDs to stop flashing.

How to Reset Nanoleaf Canvas:

reset nanoleaf canvas
  1. Disconnect the canvas from power.
  2. Press the controller’s power button.
  3. Hold the button for 5 seconds.
  4. Reconnect the device to power.

How to Reset Nanoleaf Shapes:

  1. Disconnect the device from power.
  2. Hold the “reset/power” button.
  3. Keep holding the button for 10 seconds.
  4. While holding, re-attach the device’s power cord.

How to Reset Nanoleaf Bulb:

  1. Use the power switch for the bulb.
  2. Turn OFF and ON the bulb 5 times.
  3. The bulb will blink several times.
Info: The main indication that your Nanoleaf device has started resetting is the blinking LEDs, so it would be easy to orientation.

6. Update Nanoleaf & Alexa!

An outdated firmware on either your Alexa or Nanoleaf, could result in communication issues and unresponsiveness from one of the devices.

Keeping all devices added to your Amazon app up to date is really necessary to maintain connectivity.

  • All types of Nanoleaf devices are updated the same way!
update nanoleaf and alexa

How to Update My Alexa Speaker?

  1. Launch the Amazon Alexa app.
  2. Enter the ‘Devices” tab.
  3. Tap on the speaker you wish to update.
  4. Scroll down to “Device Software Version”.
  5. Press the “Update” button next to the version number.
  6. Press “Update” again to start the firmware upgrade.

How to Update My Nanoleaf Device?

  1. Open the Nanoleaf app on your device.
  2. Press the “More” icon.
  3. Go to “My Devices”.
  4. Select your Nanoleaf device.
  5. Press “Device Information”.
  6. Press the “Update” button.
Info: When connected to WiFi, the Echo speakers receive updates automatically. 

If the firmware update fails by any means, the “Update” button in the device section will become available.

7. Deactivate Conflicting Alexa Skills!

If a skill identical to the “Nanoleaf” is prompting you to control the behavior of similar devices, it may cause a conflict with the Nanoleaf device lineup of your Alexa.

To settle this problem, you must check for third-party skills that control the same type of appliances, as the Nanoleaf skill.

check information on enabled alexa skills

Here’s how to check the information on your enabled Alexa skills:

  1. Enter the Amazon Alexa app on your device.
  2. Go to “More” and tap on “Skills & Games”.
  3. Go to “Enabled Skills” and press “Info”. 
Important: Learn about each of the enabled skills on your Alexa. 

If they are identical to the “Nanoleaf” skill, deactivate the third-party skills by pressing the “Unlink” button.

8. Factory Reset the Alexa Speaker!

If your Alexa is experiencing fatal software issues, the ultimate solution is to factory reset the speaker. This process will erase all system data of the device and flush all settings for good.

  • A factory reset is going to unlink your Alexa speaker!

Here’s how to factory reset your Alexa speaker:

  1. Get into the Amazon app.
  2. Go to “Devices”.
  3. Select the Echo speaker.
  4. Scroll all the way down.
  5. Tap on “Factory Reset”.
  6. Confirm the reset.
Tip: Once the factory reset is complete, you’ll be able to re-add the Alexa device to your Amazon account, by going to “Devices” > “Add New Device” in the Alexa app.

Still Here?

If you still require assistance with the non-responding Alexa issue, it’s best to reach out to Nanoleaf Customer Support.

In case it turns out to be a problem on Alexa’s end, then Amazon will be able to help you with some extra rounds of troubleshooting!

Quick Recap:

Today we’ve learned that to fix when Nanoleaf Alexa not responding, you must re-link the Nanoleaf account and check the WiFi of the devices.

If that didn’t work, update both units to the latest software version and ultimately perform a factory reset on your Alexa!

Read Next: Nanoleaf Not Connecting? – Complete Fix Guide

Nicole B