ring chime keeps going offline

Ring chime keeps going offline and you are looking for a quick solution?

Well, luckily for you, you have come across the right post.

Here we will uncover everything you need to know about how the Ring Chime works and provide you with detailed guidelines for you to follow and get rid of your issue permanently.

Ring chime connection outages could be based on several main issues. If there are any objects located in-between your camera and your router the signal will be disrupted. There could also be Wi-Fi connectivity issues, power surges, and of course low ring chime battery.

Don’t get discouraged and keep reading as we will describe all possibilities in detail and then address each of them. With a little luck, your issue will be gone before the end of this post.

Why My Ring Chime Is Offline?

There could be many problems with your ring chime that may result in it being offline.

Wi-fi connectivity issues for instance could frequently disconnect your Ring chime and stop it from working until you perform a restart or a dedicated power cycle.

On the other hand, your battery might be low, so without further ado let’s take a look at all possibilities:

  1. Low Battery – If there isn’t enough battery, your ring chime won’t work.
  2. Faulty cables – If the doorbell wasn’t wired correctly, there could be corroded cables.
  3. Wi-Fi issues – If the internet signal isn’t good, your doorbell will go offline.
  4. Not working battery – if your doorbell’s battery isn’t working, the device will go offline.
  5. Power surge – Sudden electricity outage might afterward cause ring chime issues.
  6. Hardware problem – A malfunction in the doorbell’s hardware might keep it offline.
  7. Outdated firmware – If your device hasn’t been updated, it might frequently lose connection and go offline.

Now when you’re aware of the possibilities let’s jump right into the solutions.

How To Fix Ring Chime Keeps Going Offline?

fix ring chime keeps going offline

The methods below are designed to identify and resolve each of the above-described causes.

Make sure not to miss or skip a method and hopefully get your Ring Chime online again.

Method #1 Troubleshoot Battery

The first thing you have to determine is whether your battery has a charge or not.

Sometimes after a power outage, for instance, it might lose a few bars of batteries which could keep it offline for a reason.

Charge Battery

The first thing you have to do is go and check the battery yourself. Try clicking on the buttons to see whether it is going to display the battery or not.

You could also try checking it through the Ring Chime smartphone app, which displays statistics and the up/downtime of the device.

Try connecting the charger to the doorbell to see if it is going to charge.

If the display on the device is lightened and it says charging, there is nothing to worry about as all you have to do is wait for a few hours until its battery is full.

Check Battery’s Functionality

Except for the low charge, there might be another threat to your doorbell’s battery.

If there is a problem with the charging your ring chime could be going offline frequently if you don’t troubleshoot the issue as soon as possible.

However, there are a few things we can suggest you do if your ring chime won’t charge.

  • First, ensure that the Wi-fi signal reaching the device is strong and reliable.
  • Next, check if there is a problem with the charger. Test it out on other devices if possible.

If the issue is not with the battery and Ring Chime is going offline, let’s inspect the cables.

Method #2 Check Cables

The next thing we are going to review is the establishment of cables in your configuration.

If there is a loose cable or connector, for instance, your ring chime might occasionally have outages and go offline without you even noticing it.

To execute this step correctly, you first have to unplug all of the cables within your configuration.

If for some reason the system does not recognize that you are unplugging the cable, it might be faulty or not working. If this is the case the best choice would be to consider purchasing a new cable for your setup.

After unplugging all cables, connect them one by one to check if they are all recognized by your ring chime.

If everything is working correctly, then all cables connected with your doorbell are working well and we are starting to close the circle of possibilities.

Method #3 Check Wi-Fi Connectivity

The main thing that could disconnect your ring chime is Wi-Fi connectivity issues.

Those are well-known as a common occurrence with the installation of your doorbell and the only way to prevent them from happening is by renewing your Wi-Fi signal.

Other than that, Wi-Fi connectivity outages are mainly based on the type of connection your ring chime is connected to.

If your modem emits more than one WiFi, for instance, 2.4Ghz and 5Ghz, try switching between them.

Moreover, connect another device to the network your Ring Chime is using to identify issues.

If there is a delay or constant disconnects, make sure to perform a power cycle or a simple restart to your modem.

Method #4 Restart Ring Chime

A simple and universal method to deal with temporal issues within your Ring Chime is a firm restart which includes a power reset.

The power reset is meant to refresh the electricity within your device and make it run better at its next launch.

Here are the steps to restart your Ring Chime:

  1. Turn off your door chime.
  2. Unplug all of its cables
  3. Wait for 3-5 minutes.
  4. Plug them all back in.

Once ready, wait until the device is on, ensure that it is connected to a network, and check if the issue is still there.

If you continue to experience a disconnect, with the last step we’re taking our troubleshooting one step further.

Method #5 Factory Reset Door Chime

First, make sure that your door Chime is connected to power.

Grab a pin or paperclip and with slight force insert it into the pinhole, which should be located at the back of your door chime.

There should be a reset button inside of the pinhole that you should hold for around 15 seconds using the above-mentioned shape object. Then release the button and let your device restart.

Once the reset is done, you might have to configure the setup process and connect your Chime to the network.

Once everything is ready you can test and hopefully, the issue will be gone.

Read Next: Why is my Ring Doorbell Camera not Working?

Bottom Line:

Now when you know why Ring Chime keeps going offline, you shouldn’t have a hard time preventing this issue from appearing ever again.

In case you were not able to get rid of this problem, you might need to contact Ring customer service for additional help.

To find more helpful guidelines about Ring Chime and its functionality, you can subscribe to our technical blog which contains solutions to any problems in your smart home.

Nicole B