ring chime keeps going offline

Wondering why the Ring Chime keeps going offline? Well, you’re not alone in this hurdle!

Here, we will describe all of the possible reasons why your Ring Chime goes offline and address the causes with the best troubleshooting solutions.

So, keep reading the guide consecutively.

Ring Chime is primarily going offline due to issues with the power supply or faults with the network connectivity.

Furthermore, an issue with the network equipment could also be causing the Ring to disconnect as well as a bug with the Ring mobile application.

Reasons Why Ring Chime Goes Offline?

reasons why ring chime goes offline
  • There’s an issue with the internet connection.
  • The power supply of the Ring Chime has failed.
  • There’s a problem with the wiring installation.
  • An issue with the internet/network equipment.
  • There’s an underlying Ring Chime hardware fault.
  • A software fault with the Ring mobile application.
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Let’s dig deeper!

Why Does Ring Chime Keeps Going Offline At Night?

why chime goes offline at night

If your Ring Chime only goes offline at night, the reason is most likely a power interruption in your home’s A/C supply.

There is no proven factor that could keep desynchronizing the Chime specifically at night so we can only assume and address possibilities.

Does Ring Chime Go Offline Every Night?

Another thing important to notice is whether the Ring Chime goes offline every single night for a specified time.

There could be a local power problem that is specific to your area of residence or an ISP-related issue during the night.

Could it be a Theft Alert?

Some users were worried that the Chime going offline could mean that someone is attempting to hijack their system.

could it be a theft alert

If your Ring Chime went offline multiple nights in a row at the same time, it is very unlikely to be someone messing with your system.

Alert: If you can verify an unidentified presence within your house, contact 911 straight away!

How to Fix When Ring Chime Constantly Goes Offline?

1. Re-Sync the Ring Chime with Wi-Fi

In order to operate properly and connect with the outdoor Ring doorbell, the Chime must always be connected to Wi-Fi.

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If your Chime is offline, it means that the device is no longer connected to Wi-Fi, thus, it cannot interact with any of the devices in your local network.

How to Reconnect Ring Chime to a Wi-Fi Network?

re-sync the ring chime with wi-fi
  1. Open the Ring app on your mobile device.
  2. Press the Ring menu button at the top ().
  3. Select the Ring Chime device from the list.
  4. Then tap on “Device Health” from the menu.
  5. Tap “Reconnect to Wi-Fi” or “Change Wi-Fi”.

✅ If you select “Reconnect to Wi-Fi”, the Chime will pair with the last Wi-Fi network.

✅ If you select “Change Wi-Fi”, you will be able to choose from a list of nearby WiFi.

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Switch the Ring Chime to a Different Frequency!

Another excellent workaround to test the Wi-Fi connection of the Ring Chime Pro is to switch it through the available network frequencies.

If you own a dual-band router that emits 2.4GHz and 5GHz Wi-Fi, connect the Chime on both frequencies to test the integrity of the connection.

Note: Only Ring Chime Pro 2nd generation is compatible with dual-band frequencies!

2. Restart the Doorbell Power Supply

restart the doorbell power supply

Ring Chimes need to be plugged into a wall outlet in order to operate, thus, the device does not use batteries.

So, a potential power fluctuation could cause the Ring Chime to go offline multiple times, even at night. Unplugging the Chime from power will power cycle the device effectively.

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Follow these steps to conduct a power cycle on the Ring Chime:

  1. Unplug the Chime device from the electrical outlet.
  2. Wait for 60 seconds while the device is unplugged.
  3. Then, reconnect the Ring Chime to the power source.
  4. Wait until the Ring Chime device loads and connects.

Ring Chime Keeps Rebooting/Shutting Off?

If you’re even noticing that the Ring Chime randomly powers off and won’t work properly, there could be a power supply issue.

To handle power supply concerns with Ring Chime, try this:

ring chime keeps rebooting shutting off
  • Inspect the condition of the Chime’s power adapter cable.
  • Check if the power cable is securely attached to both ends.
  • Reconnect the Ring Chime to an alternative electrical outlet.
  • Uninstall third-party power connectors or dividers in the setup.
Tip: Track the uptime of the Chime for about 5-10 minutes to determine if it shuts down!

3. Re-Add the Chime from the Ring App

If the connectivity dispute of the Chime is caused by the Ring app, it’s strongly recommended to delete the Chime from the platform and then re-add it.

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This way, any customized application settings for the Ring Chime will be erased, resulting in a partial reset of the device.

re-add the chime from the ring app

Follow these instructions to re-add the Ring Chime from the Ring mobile app:

  1. Open the Ring app on your iOS or Android device.
  2. Press on the three lines icon at the top-right/left ().
  3. Navigate to “Devices” and choose the Ring Chime.
  4. Tap on “Device Settings”, then “General Settings”.
  5. Select the “Remove this Device” option on the screen.
  6. Go back to the home page and tap on “Add Device”.
  7. Follow the on-screen instructions to re-add the Chime.
Note: Once the Chime is removed, you must create a brand-new device configuration!

4. Reinstall the Ring Mobile Application

reinstall the ring mobile application

An outdated version or issue with the app cache of the Ring app could be disconnecting the Chime.

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To handle complications with the Ring platform, it is recommended to perform a clean reinstallation by erasing the app and downloading it again.

How to Reinstall ‘Ring’ Mobile App on Android?

  1. Open the Android settings of your device.
  2. Navigate to “Applications” and locate Ring.
  3. Press the app once to access the settings.
  4. Scroll down and choose the “Uninstall” option.
  5. Download Ring from the Google Play store.

How to Reinstall ‘Ring’ Mobile App on iOS?

  1. First, open the iOS settings of your iPhone/iPad.
  2. Scroll down and locate the Ring app in the list.
  3. Press the app and scroll down in the settings.
  4. Press the blue “Uninstall” button to erase Ring.
  5. Open the App Store and download the Ring app.
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how to reinstall ring mobile app on ios
Alert: Erasing the Ring app will unpair all devices currently connected to your doorbell setup!

5. Diagnose the Network Equipment

One of the primary reasons why Ring Chime keeps losing service is complications with the network equipment.

If your router has undergone a power surge or the network bandwidth is insufficient, it could lead to constant disconnection of the Ring Chime device even at night.

Here are a couple of steps to address issues with your network:

  1. Unplug the network router or modem from power for 60 seconds!
  2. Unpair devices from your network that you no longer or rarely use.
  3. Interrupt all high-data processes, such as downloading/streaming.
  4. Check if your subscription and internet service are currently working.
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diagnose the network equipment

Issue Not on Your End?

In case you encounter internet issues on any of your other devices, contact your ISP for further assistance.

If your services have been suspended, the subscription might have not been paid.

Note: In case you have no internet connection from the supplier, you’ll see an orange lamp on the router or modem.

6. Perform a Ring Chime Factory Reset

If you’re still encountering persistent connectivity issues, then a factory reset may serve as one of the most effective solutions in this guide.

All the Ring Chimes have an inbuilt emergency reset button on the back, so initiating the factory reset is as easy as pressing and holding.

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perform a ring chime factory reset
Alert: All customized configurations and settings will be erased on your Ring Chime!

Here’s how to conduct a factory reset on a Ring Chime device:

  1. Locate the reset button pinhole on the Ring Chime.
  2. Acquire a sharp and thin object to use for the reset.
  3. Gently reach in with a pin or a paperclip in the pinhole.
  4. Wait until the Ring Chime blinks after 7 or 8 seconds.
  5. Release the button once the Ring Chime has blinked.
  6. Finally, simply wait until the factory reset is completed.

How to Setup Ring Chime After Factory Reset?

add device on ring app

Once the factory reset has removed your Chime from the Ring app, re-open the Ring mobile app and go to Add Device”.

Follow the on-screen instructions to establish a customized user profile for the Ring Chime device within the Ring mobile application.

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Best of luck!

Quick Recap:

Whenever the Ring Chime keeps going offline, it is either due to a loss of power supply or network connectivity issues. To address the unusual behavior of the Chime, check the Wi-Fi connectivity, perform a power cycle on the device, and conduct a factory reset.

Follow us for more helpful tips and tricks!

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Nicole B