When Eufy unable to connect to video doorbell and view its recordings, there is certainly a problem that you need to take care of.
We have the best solution!
After a thorough observation of the problem, we came up with the conclusion that will definitely help you take one step further.
However, there’s more to the problem than just that and we will get it all reviewed in this guide!
To solve the Eufy connection problem, first, reboot the doorbell and enter the app only using a WiFi connection. Next, reconnect the doorbell to the WiFi and reinstall the mobile application platform. Lastly, replace Eufy’s batteries and factory reset the device.
There are even more things that you should be aware of before troubleshooting and now we will get you familiar with them.
The smart Eufy doorbell has an in-built camera that when enabled, has the ability to record certain events of motion tracking.
If you’re unable to access the video doorbell, there is most likely an issue with the WiFi or the storage of the camera is not accessible.
Note: If you haven’t enabled the camera on the doorbell at all, you will be experiencing a different issue than this one.
Now that we’ve clarified that the camera is enabled but the problem is somewhere else, here’s why is this happening:
1. Doorbell Not Connected
In order to view the recordings that the video doorbell had made, you must have the device connected to the internet.
2. Smartphone Internet Problem
Accessing the application using cellular data will not grant you access to the cloud storage where Eufy stores the videos.
3. Doorbell Power Problem
If Eufy is shutting down or has power problems, it may be preventing your access to the camera, therefore you’re not able to connect.
4. Application Blunder
In most cases, there is an issue with the application that’s not letting you view the footages Eufy made.
5. Corrupted Footage
The footage that Eufy captured may have gotten corrupted, which will essentially prevent you from connecting to the doorbell.
This was everything you should know about the issue with your Eufy doorbell. To fix the problem, keep on reading our solutions.
After clearing things up around this problem, it’s time to begin solving the issue.
Keep in mind to follow the solutions in our guide consecutively for the best effects of the troubleshooting.
Here’s how to fix when you’re unable to connect with the Eufy video doorbell:
To start, you should attempt to reboot the doorbell.
As we’ve mentioned above, a temporal glitch with the OS may be messing up, preventing you from connecting to the device and accessing its settings or footage.
Here’s how to easily reboot the Eufy doorbell and discharge it:
- Take the doorbell off the stand.
- Disengage the battery compartment cover on the back.
- Expose the batteries inside the doorbell.
- Take the batteries out.
- Wait for 5 minutes.
- Re-insert the batteries.
Note: Mind how you put the batteries back into position and whether their polarities match with the compartment’s ones.
One of the major reasons that you’re experiencing problems when connecting to the Eufy doorbell is that you’re using cellular data.
To connect with the doorbell, you’ll have to be using the same WiFi as the doorbell, to access its cloud storage and so on.
With that in mind, you will have to head to the internet settings of your mobile phone, disable the cellular data and enable the WiFi.
Only then, you shall re-attempt opening the Eufy application and connecting with the doorbell to change its settings, etc.
Note: Make sure that the doorbell is connected to a 2.4GHz WiFi network and your smartphone also.
Chances are that Eufy has lost its connection with the internet. That will deny your access to the doorbell and prevent you from connecting with it in any variety.
That’s why you will have to reconnect Eufy to the internet and test the connection again.
Here’s how to reconnect Eufy in easy steps:
- Access the EufySecurity app on your phone.
- Tap the HomeBase.
- Head to Wi-Fi Chime.
- Choose Wi-Fi Bridge and tap the device tab.
- Next, head to Settings and open the General tab.
- Select WiFi connection and then tap on your WiFi internet.
- Insert the required password.
- Wait for Eufy to recconect.
Note: By the time you’re doing this, ensure that either the router is close to the doorbell or vice versa.
A quick fix for any issues with the doorbell is reinstalling Eufy’s security application.
Quite frankly, any glitches with the application will deny your access to the doorbell and prevent you from connecting.
To delete the Eufy app on your smartphone, universally go to Settings > App manager > Eufy and then choose the “Delete”.
Wait for the Eufy app to be erased and then to re-download the application. Open the Google Play/App Store and download it from there.
It may take a while, but you will know that the issue’s going to be solved after reinstalling the app.
Note: You will have to relog to your Eufy account once the app gets installed back on your phone.
There could be a power bug with Eufy that’s separate from the software troubles we were troubleshooting so far.
If the doorbell is shutting down constantly, you will notice that it will lose connection to the app and WiFi, hence, preventing you from connecting.
To replace Eufy’s batteries, follow these steps:
- Take the doorbell off the stand.
- Remove the battery cover and eject all batteries.
- Grab a replacement unit of the same type.
- Put the new batteries inside the doorbell.
- Re-attach the battery compartment and put the doorbell back in place.
Note: Make sure that you acquire a fresh pair of batteries and not second-hand.
If nothing worked, your final method is to factory reset the doorbell.
This will help with both software and hardware issues at once, fixing the problem for you entirely.
Here’s how to factory reset Eufy in easy steps:
- Go next to the doorbell.
- Tap the Sync button on the doorbell, located underneath.
- Hold it for 10 seconds.
- Release once your doorbell chimes once.
- Go back into the app and re-configure Eufy.
Note: Resetting the doorbell will result in all data and settings loss.
To fix when you’re unable to connect with Eufy, reboot the doorbell and use only 2.4GHz WiFi to access the app. Reinstall the Eufy app and replace the doorbell’s batteries. Finally, proceed with a factory reset of the doorbell to solve the problem.
Read Next: Why Is Eufy Doorbell Not Recording Events?
Now that you know why Eufy unable to connect to video doorbell, fixing the problem shouldn’t be that hard for you.
After all, Eufy support is always there ready to assist their clients with all of the products so contact them in case you’re unable to solve the issue on your own!
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